Telecommunication Service Consultant
2 weeks ago
**BRIEF OVERVIEW OF THE ROLE**
**Service availability**
- Ensure accurate service inventory throughout the customer lifecycle
- Change management
- Service continuity (both from a customer and core perspective)
**Service unavailability**
- Proactive internal and external escalation management
- Escalation management
**Customer maintenance**
- Customer name or technical contact information changes
- Ensure governance adherence
**Service maintenance**
- Manage all non-billing impacting changes - technology, configuration changes, additional IP addresses, telephone numbers etc.
- Manage billing impacting changes - upgrades/downgrades, site moves/migrations, terminations, renewals
**SLA compliance**
- Analyze and understand customer agreed SLA
- Implement mechanism to meet and manage customer expectation across the customer life cycle
**2. EDUCATION AND QUALIFICATION REQUIREMENTS**
**Minimum Requirement**
- Matric
**- 3-year diploma or degree**
- ITIL foundations certification
- Microsoft Office skills (word, PowerPoint and excel)
- Network training (including mobile and/or fixed services)
- Product and systems training to support the client portfolio - current and future.
**3. Experience**:
- 3-5 years in a customer facing role within a technology company
- 2 years’ experience as a service manager in the ICT sector
- Telecommunications networks products and technologies
- Cisco networking products and terminology
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
Senior Manager: Internal Audit
2 days ago
Johannesburg North, South Africa Communicate Recruitment Full timeFerociously recruiting for a **Senior Manager Internal Audit (Telecommunications)**. An established and ever-growing Audit Firm is looking for an experienced Internal Auditor with vast consulting experience within the Telecommunications industry to form part of the managing team in their internal audit department. **Duties**: - Stakeholder engagement -...
-
Sales Consultant
6 days ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Sales Consultant** in **JHB North-Mall of Africa**. **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric (Grade 12) -...
-
Telecommunication Billing Specialist
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To monitor and resolve all incorrect billing and charges by reconciling the general ledger and debtors control accounts as well as proactively identifying revenue leakage. This is a technical function that requires performance analysis and improvement. - Prevent wastage, and on an ongoing basis identify process improvements in order to...
-
Product Consultant
2 days ago
Johannesburg, South Africa Smollan Full timeWe’re on the lookout for an experienced a Product Consultant on a fixed-term contract to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships in **JHB North**. **As a Product Consultant you will be responsbile for**: - Ensure product...
-
Product Consultant
2 days ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a Product Consultant to be based in **Midrand**. **As a Product Consultant, you will be responsible for**: - Ensure product availability - Check for and manage damaged stock process - Check accurate pricing, promotional pricing, competitor pricing - Drive slow moving stock and allocate sufficient space to fast moving stock -...
-
Commercial Administrator
2 days ago
Johannesburg, South Africa Sapientis Talent Management Full timeAn opportunity to work for a leader in ICT space with a strong heritage, proven technology and one of the broadest portfolios in the industry! In this role, you will be tasked with providing effective and efficient administrative and co-ordination support to the Commercial Team - A Bachelors Degree (or National Diploma) - in Law or Business Management is...
-
Head of Networks â Telecommunications/fibre
2 weeks ago
Johannesburg, South Africa Prostaff Holdings Full time**Minimum requirements for the role**: - A matric is essential for this role. - A relevant Network/IT or related engineering degree is preferred. - Previous experience having worked in a Senior Networks / Operations Management role within the telecommunications or related industry will be an advantage. - Must have excellent client relationship management...
-
Consulting Manager
2 days ago
Johannesburg, South Africa Elite Search Full timeAre you an experienced leader in the field of ICT consulting? Do you have a passion for research and a track record of delivering successful projects for clients? If so, we have an exciting opportunity for you to join an international team as the Head of Consulting at this leading ICT research and events firm. As the Head of Consulting, you will be...
-
Service Consultant
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Palesa Mbali Group Full timeOur client has an exciting opportunity based in Roodepoort, for a Service Consultant within the medical scheme space. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries),...
-
Consulting Manager
2 days ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, Johannesburg - R 1 000 000 - R 1 400 000 Annually Cost To Company (plus performance bonus)- Multinational market research, advisory and events firm focused on the ICT sector is looking to hire a Senior Consulting Manager to join the team in Johannesburg South Africa. It is a remote working role with occasional meetings at the offices in Johannesburg...
-
Fixed Term Product Consultant Telco
Found in: beBee S ZA - 2 weeks ago
Gauteng, Johannesburg, South Africa Smollan Full timeSmollan’s job vacancy, Career and Recruitment Job title : Fixed Term Product Consultant Telco – Gauteng jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries DESCRIPTION We’re on the lookout for a Product Consultant to be based in Gauteng As a Ptoduct Consultant,...
-
Customer Service Consultant
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Logic 360 Group Full timeThe primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow up, communication, customer...
-
Healthcare Service Consultant
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Marsh Full timeMarsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:Healthcare Service Consultant What can you expect?Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB managementManage day to day medical aid and gap cover queries.Processing of medical aid and Gap...
-
New Business Sales Consultant
7 days ago
Johannesburg, South Africa Mirror Images Full timeGauteng, JHB - Western Suburbs - R 15 000 Monthly Basic Salary (Plus Commission - Plus R3000 Fuel Allowance) An Office Automation/Telecoms company based in the West Rand of Johannesburg is currently seeking a vibrant and energetic New Business Sales Consultant with experience in this particular industry. - Sourcing new leads - Communications (Printers,...
-
Healthcare Service Consultant
Found in: beBee S ZA - 2 weeks ago
Johannesburg, South Africa Marsh Full timeMarsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:Healthcare Service Consultant What can you expect?Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB managementManage day to day medical aid and gap cover queries.Processing of medical aid and Gap...
-
Customer Service Consultant
2 days ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71887 **Job Type** - Temp Contract **Job Title** - Customer Service Consultant - Cic **Computer Skills** - Ms Office **Industry** - Consumer Products - FMCG **City** - Johannesburg **Province** - Gauteng - We're on the lookoit for a Customer Service Consultant in JHB CBD- As a Customer Service Consultant, you will be responsible for: -...
-
Customer Service Consultant
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Isilumko Staffing (JHB) Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
-
Customer Service Consultant
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
-
Customer Service Consultant
7 days ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** in JHB. **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience - Grade 12/NQF level 4 - Customer service skills - Conflict resolution skills - Brand...
-
Customer Service Consultant
1 day ago
Johannesburg, South Africa Smollan Full timeWe're on the lookoit for a **Customer Service Consultant** in **JHB CBD** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience - Grade 12/NQF level 4 - Customer service skills - Conflict resolution skills - Brand...