Head of Operations
2 months ago
**Job Advert**
We’re on the hunt to find the type of leader we’d all come to if the world was ending
If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations could be your calling.
Based in our Durban office, this opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business’s objectives.
If you’re the type of person who takes note of people’s key strengths and knows exactly how to use this to your advantage to help find solutions, then you’re already ahead of the game.
A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us. We want someone who has excellent communication skills on all levels, someone who values and nurtures relationships.
**What you will do in this role**
- Ensuring optimisation of best practice to deliver a best in class operation in all work streams
- Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
- Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to
- Developing, measuring and reporting on key account objectives
- Ensuring change control framework is adhered and reported, feeding into the monthly invoice cycle
- Supporting people objectives with regards to recruitment, training, quality and driving engagement
- Ensuring compliance framework standards and policies are met and adhered to
- Growing and developing your people
- Communicating key messages within the campaigns by working with the management team and our ambassadors
- Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives
**Your qualifications and experience**
Concentrix is a great match if you have:
- 5 years operations management experience
- Monday - Sunday
- Experience in telecommunication
- Excellent communication and negotiation skills
- Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industries
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement
- Must have corporate travel experience
Please note that the appointment will be made in line with the company’s EE Plan.
After applying, you will be sent a link to complete a quick online chat-based interview. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
Job Reference: SA03272
-
Head of Ai
5 months ago
Durban, South Africa Games Global Operations Limited Full timeOverview: ️ **Do you have what it takes to be the forefront of driving AI innovation and transformation for a multinational gaming business?!** Games Global is currently looking for a **Head of AI** to drive the the business to being the **One**! As the Head of AI, you will be responsible for **leading the organization's AI initiatives**, including...
-
Head of Operations
5 months ago
Durban, South Africa Webhelp Full time**Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you? - If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of...
-
Head of Operations
5 months ago
Durban, South Africa Webhelp Full time**Job Advert** We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you? If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Telecommunication Operations in Durban could be your calling. Picture yourself...
-
Head of Operations
4 months ago
Durban, South Africa Pollock and Associates Full timeHead of Operations Bank/Fin Services/Insurance ~ Call Centre BPO Durban - Kwa Zulu Natal - South Africa You will be required to lead and optimize the performance, productivity, and profitability of our Outsourced Debt Collection business in the US market. This leadership position will play a crucial role in driving significant growth and ensuring...
-
Head: IT Governance, Risk
5 months ago
Durban, South Africa Games Global Operations Limited Full timeOverview: The Head of IT Governance Risk and Compliance (GRC) role is responsible for overseeing, managing, and in some cases executing all aspects of IT compliance with a specific focus on Sarbanes-Oxley (SOX) requirements. This role should operate with a high level of cooperation and partnering within IT along with the Game Global teams for Compliance,...
-
Head of IT Operations
5 months ago
Durban, South Africa Talented Recruitment Full timeHead of IT Operations required to lead a team of IT professionals and work closely with various departments to ensure seamless technology delivery. This role will support the Chief Technology Officer (CTO) in executing and managing the company's IT operations in alignment with the defined technology strategy. This role is responsible for overseeing the...
-
Head of Food
3 days ago
Durban, South Africa Manhattan Group Full time**Position: Head of Food & Beverage Operations** **Location: Africa** **Salary: USD 60,000 + benefits** We are seeking a dynamic Head of Food & Beverage Operations to join a high-profile 400-room hotel renowned for its extensive F&B outlets, vibrant lounges, and a bustling convention centre. This is an exciting role for an experienced leader who can...
-
Business Optimization Lead
4 months ago
Durban, South Africa Games Global Operations Limited Full timeOverview: **The Role**: Join us at Games Global as our Business Optimization Lead and become an integral part of ensuring the triumph and profitability of our gaming studios. This role affords you the opportunity to develop into a future leader within Games Global, by working closely with the Executive Leadership Team, developing a thorough operational...
-
Head of Department It
6 months ago
Durban, South Africa Richfield Graduate Institute of Technology Full timeThe Head of Department is an academic position whose main objective is to provide academic leadership through leading, managing and developing the department to ensure it achieves the highest possible standards of academic excellence. The Head of Department reports to the Dean of Faculty of Information Technology **Minimum Requirements**: - A Masters or...
-
Head of Buying Operations
3 weeks ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeHead Buyer Job DescriptionAt Telebest, we are seeking a highly skilled and experienced Head Buyer to join our team. The successful candidate will be responsible for leading our buying operations, sourcing products, and developing strategies to drive business growth.Key Responsibilities:Product Sourcing and Development: Research and identify new products and...
-
Head of Department
5 months ago
Durban, South Africa AAA School of Advertising Full time**POSITION**: HEAD OF DEPARTMENT **BACKGROUND**: Richfield Graduate Institute of Technology commenced operations in 1990. Richfield operates Higher Education, Distance Learning and Executive Education. Our campuses are located across major cities and burgeoning hubs in South Africa at undergraduate and postgraduate levels. **PURPOSE OF THE POSITION**: As a...
-
Campus Head
3 weeks ago
Durban, South Africa Yellosa Full timeAbout the role: The overall purpose of the Campus Head is to lead the key stakeholders and operations at a campus level, by managing the quality of academic delivery, human resources, the total sales process, finance, facilities, and student satisfaction and to market and promote the business. Responsibilities: - The role will focus on sales (new business...
-
Campus Head
3 weeks ago
Durban, South Africa Yellosa Full timeAbout the role: The overall purpose of the Campus Head is to lead the key stakeholders and operations at a campus level, managing the quality of academic delivery, human resources, the total sales process, finance, facilities, and student satisfaction, while marketing and promoting the business. Responsibilities: - Focus on sales (new business B2B &...
-
Lecturer : Operations and Quality Management : Ref
2 months ago
Durban, South Africa Durban University of Technology Full time**Minimum Requirements** **Lecturer**: - Master’s degree with undergraduate study in the field of Operations/Quality Management or related field. - At least 3 years teaching experience in the field of Operations/Quality Management or related field. ***Additional Requirements**: - Availability to lecture some modules that are delivered on an evening’s...
-
Head of Commercial Operations
3 weeks ago
Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full timeHead of Commercial Job DescriptionBoardroom Appointments is seeking a highly skilled and experienced Head of Commercial to lead our commercial team and drive business growth.Key Responsibilities:Develop and implement commercial strategies to achieve business objectives.Lead and direct the commercial team to ensure effective execution of commercial...
-
Head of Commercial Operations
1 month ago
Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full timeHead of Commercial Job DescriptionBoardroom Appointments is seeking a highly skilled and experienced Head of Commercial to lead our commercial team and drive business growth.Key Responsibilities:Commercial Strategy: Develop and implement commercial strategies to drive revenue growth and increase market share.Team Leadership: Lead and manage the commercial...
-
Head of Shipping Operations
1 month ago
Durban, KwaZulu-Natal, South Africa Mr Price Full timeJob Title: Head of Shipping GroupThis role is responsible for leading the shipping function within the organization, ensuring the effective operation of processes and achieving cost efficiency, productivity, and timeline objectives.Key Responsibilities:Strategically lead the shipping function to drive business growth and sustainability.Lead and direct the...
-
Head of Humanities
5 months ago
Durban, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Head: Academic **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Head of Facilities
1 month ago
Durban, South Africa GBS Full time**Join Our Team as Head of Facilities in a Dynamic Contact Centre!** Are you a results orientated leader who is comfortable turning challenges into opportunities? We’re looking for a **Head of Facilities** to lead our contact centre's facilities team and ensure a top-notch safe, efficient, and comfortable environment for our employees. This role involves...
-
Head of Facilities
5 months ago
Durban, South Africa Talksure Full time**Join Our Team as Head of Facilities in a Dynamic Contact Centre!** Are you a results orientated leader who is comfortable turning challenges into opportunities? We're looking for a **Head of Facilities** to lead our contact centre's facilities team and ensure a top-notch safe, efficient, and comfortable environment for our employees. This role involves...