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ICT Manager

1 month ago

Cape Town, Western Cape, South Africa Democratic Alliance Full time

Minimum Requirements:

  • The applicant must be in possession of a relevant qualification or degree in the field of Computer Science or Information Technology and have a minimum of 4 years applicable work experience.
  • Microsoft certification (e.g., MCSA, MCSE and MCITP)
  • At least 1 year's experience as a CRM administration / coordinator or similar role.
  • At least 5 years experience in IT infrastructure.
  • Knowledge of South African IT legislation.
  • A proven record of experience in a technically suitable IT related field.
  • Knowledge of Hyper-Converged technologies.
  • Knowledge of networking technologies, SD-WAN, Wi-Fi, VLANS.
  • Knowledge of domain management and websites.
  • Knowledge of current ICT technologies and trends.
  • Strong analytical abilities, high degree of accuracy and attention to detail.
  • Be proactive and plan for upcoming renewals of software and hardware.
  • Understand procurement processes and assist with scoping any technical requirements.
  • Project management for implementations of new IT systems.
  • Apply laws, regulations, and policies.
  • Provide technical guidance for ICT problems.
  • Ability to perform consistently under pressure.
  • Ability to negotiate with service providers.
  • Work well within a team and independently.
  • Be prepared to work irregular hours, including implementations of new IT systems.

Duties:

  • Monitor and respond to escalated IT queries and ensure that SLAs are adhered to.
  • Manage the on-premises Active Directory, Office365 and Azure environments.
  • Manage and install Virtual Servers (Hyper-converged Clusters).
  • Backup and restoration troubleshooting and management.
  • Manage the on-premises Exchange in current Hybrid Environment.
  • Manage and report on Mimecast Email environment.
  • Document network problems and resolutions for future reference.
  • Resolution and work order tracking using IT help desk system.
  • Troubleshoot system accounts and password-related issues in Active Directory and corporate email system.
  • Install and maintain PC hardware and software to allow users to access the network.
  • Proficiency with antivirus & spyware solutions, backup and disaster recovery applications, and network security systems.
  • Record, document and track the movement of ICT assets.
  • Provide training and upskilling in various IT applications.
  • Report to and perform other duties as may be assigned by the ICT Manager.
  • Provide reports for all infrastructure-related systems.
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