Senior Credit Controller

2 weeks ago

Midrand, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Debtors Manager
**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Online Centre has a vacancy for a Senior Credit Controller.**

**Administration/Collections/Handovers**
- Support Head: Finance in supervising staff; set work priorities; create work schedules and allocate monthly age analysis split.
- Assist with all campus administrative related activities: (Bank Statements/Credits/Journals/Refunds/Billing/Debit
- Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
- Support Head: Finance and Debtors Manager in ensuring the campus team achieves set target for set period.
- Support Head: Finance with regards to overseeing the formal performance improvement plan (PIP) when necessary and track requirements as set out in the plan.
- Processing adjustments on the relevant business system.
- Attend to additional adhoc administrative duties as and when required.
- Attend to queries escalated by the centralized debtors department.
- Accurately processing of weekly banking from the cash office (Credit/Debit /Cash Payments).
- Investigation of credit balances.
- Collections on debtor’s accounts as and when required.
- Negotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Head: Finance /Debtors Manager).
- Ensure required call output target is achieved (20-30 Quality calls daily).
- Place hold on debtors portal when accounts are in arrears.
- Informs students in person that they have been suspended from attending classes.
- Compilation of contracts/statements/Account payer’s documentation for handed over files to be sent to pre-legal. Changing of account status to pre-legal on debtor’s portal.
- Attend to queries relating to pre-legal files.

**Bank Statements**:

- Accurate processing of daily bank statements.
- Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.
- Accurate processing of unallocated payments.
- Processing of debit orders on the Absa banking system (1st /15th/ 25th ) of each month.
- Distributing of payment batches.
- Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
- Identifying payments for other campuses and escalating to Head: Finance to process transfer. Accurate processing of card payments.

**Customer Service**:

- Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
- Attend to walk in account payers/academic queries.
- Build sustainable relationships and trust with students/account payers through open and interactive communication.
- Handle account payers complaints, provide appropriate solutions and alternatives.
- Assist with Fresh Desk (VC Assist) as and when required to resolve student/account payer queries.

**Quality Management & Reporting**:

- Debit order management (Loading, removing, adding fees, reporting).
- Monitoring collection process (Detailed notes on account, holds on aged accounts, call output and quality).
- Accurate allocations
- sending weekly report to Head: Finance and Debtors Manager highlighting what was sent to ABSA, Pending allocation/transfer to another campus (indicate campus).
- Providing feedback on suspensions/handovers each month to Debtors Manager. List to be sent monthly and must include students suspended and handover in that month as well as pending's.
- Monitoring fee credits/ bursaries proceed on accounts. Reporting any discrepancies to Head: Finance and Debtors Manager. Tracking reversals and providing reason on approval of adjustment.
- Checking of refunds and whether all required documents have been submitted.

**Competencies required**:

- Knowledge of Full Function Credit Control.
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments Good Interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills
- Sound numerical skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure Honest, trustworthy and ethical
- Time management skills
- Team management
- Ability to produce basic reports using Microsoft Office

**Minimum Qualification Requirements**:

- Matric, Credit Management / Bookkeeping /Financial qualification advantageous

**Minimum Experience Requirements**:

- 2 years Supervision experience, Minimum of 3 years credit control experience

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