Senior Credit Controller
2 weeks ago
**Role purpose**:
To effectively collect outstanding debt and prevent Bad Debt for Vodacom Government, Corporate, Business, Merchant and Consumer collection portfolio and ensure that the accounts are paid when due
To assist and empower other Vodacom Departments on Collections calls via Real
- time Helpdesk in a Blended Contact Centre environment
**Your responsibilities will include**:
To minimise bad debt
To follow up on non-payments
To negotiate payments on accounts
Make split second decisions on locking and unlocking’s
To collect 100% of targets
To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
Ability to liaise with EHODS & Executives
Work under extreme and constant pressure
Ability to summarise account status in once glance and negotiate with debtor telephonically
Contact Centre and Dialler Acumen
Very strong and advance negotiation skills
Assisting and empowering Internal Staff in collections related calls
Matric - essential
Diploma in Credit Management would be an advantage
**Job Experience & Education**:
2-5 years of Credit control experience
1 Year Financial reconciliation experience
Experience in dealing with 3rd Parties to resolve account disputes
Experience in dealing with EHODS, Exec Heads & other key stakeholders
**Job Knowledge**:
Consumer and Corporate credit
MS Excel advanced
Eppix
C3D
Morpheus ii
iCap
Tallyman
Credit Bureau
Converged Business knowledge
**Job Related Skills**:
Interpersonal skills
Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads)
Excellent communication skills
Attention to detail
Analytical and investigative mind
Closing date for Applications**:12 May 2023.**
The base location for this role is, **Midrand, Vodacom Campus.**
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
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