Senior Portfolio Manager

2 months ago

Cape Town, South Africa Ithemba Property Management Pty Ltd Full time

**Company Overview**:
Ithemba Property Management (Pty) Ltd is a leading property management company dedicated to providing exceptional customer service and operational excellence across our portfolio of properties. We seek a highly skilled **Senior Portfolio Manager** to join our Operations team to oversee the strategic and operational management of property portfolios, including revenue optimization, tenant retention, and property maintenance.

**Job Purpose**:
As the Senior Portfolio Manager, you will manage building portfolios, including physical operations, profitability, revenue management, tenant letting, occupancy, collections, and customer service, ensuring that performance targets are met. You will also play a key role in strategy development, operational planning, and the execution of portfolio initiatives.

**Key Responsibilities**:
**1. Strategy and Operational Management**:

- Contribute to portfolio strategy development by providing property portfolio insights and recommendations.
- Develop and implement operational plans to align with the portfolio strategy, setting targets and timeframes.
- Monitor and report on operational performance, addressing areas of concern with corrective actions.

**2. Policies and Procedures Management**:

- Provide input on the development and review of portfolio policies and procedures.
- Ensure compliance by overseeing training, monitoring adherence, and implementing corrective actions where necessary.

**3. Portfolio Operations**:

- Manage building scorecards by setting key performance indicators (KPIs) and ensuring that necessary corrective actions are taken.
- Oversee tenant communication, optimizing revenue streams, and maintaining strong community engagement.
- Lead special projects to improve operational efficiency.

**4. Profitability (NOI) Management**:

- Drive revenue growth by managing occupancy levels, pricing strategies, and tenant retention initiatives.
- Identify cost-saving opportunities and implement strategies to reduce expenses while maintaining high service standards.

**5. Maintenance Management**:

- Oversee reactive and planned maintenance projects, ensuring budget alignment and performance efficiency.
- Monitor maintenance expenditure and develop solutions to optimize project budgets and timelines.

**6. Collections Management**:

- Lead the collections process by monitoring collection rates, engaging with legal teams, and developing initiatives to reduce arrears.
- Conduct regular audits of tenant data and report on collection performance.

**7. Letting Management**:

- Manage sales and marketing efforts, provide input into pricing strategies, and support the achievement of monthly sales targets.
- Oversee the use of letting systems and ensure data accuracy in sales and property management processes.

**8. Financial Management**:

- Contribute to budgeting processes by analyzing market trends and portfolio performance.
- Manage expenses versus budget, ensuring optimal utilization and addressing variances.

**9. Risk Management**:

- Identify and mitigate risks within the portfolio and update the risk register as required.

**10. People Management**:

- Lead, motivate, and develop a high-performing team through coaching, mentoring, and performance management.
- Participate in recruitment, ensuring the right talent is hired and onboarded effectively.

**Qualifications & Experience**:

- **Education**: NQF 7 qualification in Property Management, Operations Management, or related field.
- **Experience**: Minimum 5 years of property management or operations management experience.
- Minimum 5 years of experience managing an operations team.
- Proficient in property management systems, CRM software, SharePoint, and sales pipeline systems.
- Strong command of MS Office (Word, Excel, PowerPoint).

**Key Competencies**:

- Leadership and strategic capability
- Property and financial management expertise
- Problem-solving and data analysis
- Excellent interpersonal and communication skills
- Resilience and ability to work under pressure
- Client orientation and customer focus

**Why Join Us?**
We offer a dynamic work environment where your contributions will directly impact the company’s success. You will be a part of a supportive and innovative team that values professional growth, excellence, and work-life balance.

**How to Apply**:
Applications close on **23**of October 2024**

**Job Type**: Permanent

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