Communications Support Officer

2 weeks ago

Cape Town, South Africa Islamic Relief South Africa Full time

**Position Identification**

**Position Title**: Communications Department Support Officer

**Organisation**: Islamic Relief South Africa

**Location**: Western Cape

**Contract**: One-year fixed term with a view to permanency

**Reports to**: Head of Department - Communications

**Purpose of Position**
- Daily management of projects and new requests.
- Reporting on project status, workloads and accounts.
- Providing timely communication between relevant departments including digital, accounts and creative team.
- Managing daily schedules.
- Overseeing project resources and assisting with the management of freelance requirements and bookings.
- Holding regular production meetings and status updates.

**Key Responsibilities**

The job holder must have a keen eye for design, creative passion and flair.

He/She must be highly skilled at running a great campaign from concept through to delivery, as well as being competent in allocating resources, monitoring and reporting on the status of the project.

The job holder is also responsible for analysing campaign data and must be effective communicators.

**The following are the main responsibilities that the role holder will be accountable for**:

- Leading and co-ordinating campaigns from initial stages through to delivery.
- Ensuring the stages of the project are met according to client and creative brief, budget, resource and deadline deliverables.
- Monitoring current traffic processes and inputting ideas on how to improve current practices where required.
- Managing campaign resources and updating key stakeholders on requirements and supply.
- Working across multiple projects and ensuring all parties are informed of progress and problems.
- Building effective relationships with key departments and clients.
- Own and facilitate the stand up and planning process of the studio.
- Support the HOD and Communications team, Content Creation Coordinator and the Marketing coordinator on the development and implementation of marketing campaigns, remaining in line with the IR brand to ensure consistency.
- Interact and collaborate with team members to support the overall marketing strategy, assisting the team with day to day tasks and projects as required.
- Support the annual planning process and strategy development.
- Make recommendations on improvements and usability of digital assets such as the website and social media channels to improve digital marketing channels.
- Oversee print and distribution of materials.
- Engage with members of the wider IR family, such as partner offices and field offices, to facilitate the collection and sharing of high-quality material and campaigns.
- Identifying opportunities to adjust and revise work processes in order to increase efficiency.
- Preparing daily priority lists, weekly project status reports and project planning.
- Regularly tracking and updating project statuses.
- Developing work schedules for communications departments to ensure that projects and processes are on schedule.
- Communicating potential problems to project teams and recommending solutions.
- Creating timelines, instructions, and breakdowns for future projects.
- Informing project teams of any updates and changes as and when they occur.
- Creating and ensuring work flow for marketing/communications.
- Supporting Communications HOD, Content Creation Coordinator and the Marketing Coordinator with ad hoc tasks.
- Arrange internal and external meetings for the team and taking minutes of all the meetings held.
- Administrative support - liaising with external suppliers, printers and media houses.
- Taking of minutes as well as action items during meetings.

**Educational Qualification**:
**Skills & Knowledge Required**
- Must have a passion for processes.
- A creative flair, able to work in a fast-paced environment and be able to manage multiple project deliverables.
- Solid people management and communication skills and have strong resourcing skills.
- Possess great organisational competencies and be able to manage the creative process from start to finish.
- Must be able to work under-pressure.

**Key Islamic Relief Qualities Required**
- It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to IR’s vision and mission as per below:
¨ **Excellence (Ihsan)**:Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.

¨ **Sincerity (Ikhlas)**:In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity

¨ **Social Justice (Adl)**:Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.

¨ **Compassion (Rahma)**:We believe the protection and well-being of ev

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