Sub-depot Manager/branch Manager
6 days ago
**Purpose Statement**
**To execute** the company sales strategy and customer service -objectives for the Depot.
**Key performance areas (to translate into a measure of success)**
Financial Management
Operations Management
Supplier Management
Sales and Customer Retention
Safety and Training
Leadership and Management
**Main Outputs and Responsibilities for This Position**
**Performance Area**
**Responsibility**
Financial Management
- Full profit and loss responsibility for depot
- Plan and execute an annual budget
- Cash flow management, expense control.
- Actual vs budget analyses and reports
- Ensure that overall plan complies with Company Strategies
- Implement and maintain a rolling forecast of the income and expenses.
- Ensure legal compliance.
- Allocate resources in terms of maximum return
- Report to Regional General Manager monthly on performance of depot along with projections for following quarter and action plans.
Operational management
- Optimize Machine utilization and availability
- Conduct Machine, Stock forecasting
- Ensure management, movement, tracking and control system for the equipment to understand the location and status of each asset.
- Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update.
- Benchmark quality standard to be instituted and maintained on equipment and vehicles.
- Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications.
- Monitors and directs all depot rental company operations.
- Optimize and control company inventory.
- Maximise the use and effectiveness of all company assets
- Ensure that all licensing and regulatory requirements are met
- Ensure that all the supporting assets are properly serviced and maintained
- Build and maintain relationships with all the key local suppliers to the business for technical and service support.
- Build and maintain the technical capability of the business through supplier accreditation / assistance
Sales & Customer Service
- Take overall responsibility for customer service. Maintain customer relationship standards.
- Maintain and Execute the annual sales plan
- Translate the future picture of market needs into various revenue opportunities
- Maintain the company’s market leadership
- Maintain and increase the company’s market share profitably
- Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue stream
- Develop the sales infrastructure and resources for the Depot in order that the market coverage is addressed
- Daily, weekly, and monthly routine and controls in order that the sales department functions properly
- Training programs for sales staff both on the market and on selling and customer care methodologies
- Ensure credit management criteria of the business is adhered to
- Overall responsibility for customer service, CSI score enhancement, management, and communication.
- Monitors lost rental log. Recommends and implements necessary actions.
- Manages and monitors competitor activities and prices.
- Manage customer’s complaints
- Manage customer satisfaction
- Maintain a regular call cycle with customers
Safety & Training
- Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
- Build, implement and control an occupational health and safety standards
- Build a culture of safety
- Have input on safety related issues in all aspects of the business
- Ensure that any user of any piece of equipment has the appropriate skills, training, and licensing
- Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification.
- Ensure all company assets are safe for use according to manufacturer specifications and OSHACT.
Leadership and Management
- Ensure that employees have clear and understood work/role descriptions, targets and goals to perform their functions, and that client needs, and requirements are integrated into all work-related practices;
- Ensure that employees have the right resources, skills, tools, equipment, and information to successfully execute on their responsibilities;
- Effectively manage employee performance and create opportunities for them to gain the competence for the work required and to grow.
- Manage staff in accordance with agreed key performance indicators
**Qualifications**
Minimum
Appropriate tertiary qualification
**Experience**
- Minimum of 4 Years Depot Management experience in the rental industry
- 3 years Operational management experience required.
- 3 years’ Experience in Logistics and technical environments
- Equipment, truck, and vehicle fleet management experience is critical
- 3 Years’ Experience in managing a staff complement of not less than 20 people.
- Rental industry experience would be an advantage
- Experience in an ISO and H&S environment would be an advantage
**Knowledge**
- Qualit
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