Senior Monitoring Analyst Level 1

7 months ago

Durban, South Africa Games Global Operations Limited Full time

Overview:
**Responsibilities**:
**Alert Monitoring & Investigation**
- Monitor the departmental queues on a regular basis throughout the working day ensuring management are aware of high severity cases for suspicious game and player level payout alerts across different game types.
- wager-payout flow and odds verification across different progressive games.
- operational game play volume and wager level across top, progressive and new games
- regulatory compliance with feature and wager restrictions
- game play in restricted markets.
- Review monitoring alerts in line with prescribed procedures.
- Create and maintain accurate and concise records of all investigations undertaken including details on the rationale for any decisions made.
- Participate in 24/7 eyes-on schedule aimed at monitoring of suspicious game play and payouts.
- Design and build reports, dashboards, scorecards and presentations containing key metric data via aggregation of multiple data sources for compliance and executive reporting.
- Executing compliance monitoring reviews including any specific regulatory testing in accordance with the compliance monitoring procedures

**Compliance Audits**
- Work closely with Compliance, External audit and relevant certification entities to provide evidence and further investigations in support of external Market (annual) and Operator (twice annually in June and December on rotational basis) RTP audits
- Extract evidence
- proving games in audit sample were monitored
- showcasing hierarchy and level of detail of monitoring
- elaborating on troubleshooting and further investigations conducted in response to monitoring conducted
- Conduct quantitative analysis on discrepancies identified, utilizing flat RTP tests, wager variance tests and further investigation to determine cause of discrepancies identified between certified and observed payout levels

**Ongoing improvement**
- Identifying business improvement opportunities and efficiencies
- Develop and improve structured processes to analyse data and conduct investigations
- Work with management and build teams to actively improve processes and tools in use by contributing to business requirements, testing and implementation of improvements
- Work with key stakeholders to ensure appropriate KPIs and SLAs are in place and aligned to data related performance measurements
- Work with business stakeholders to identify improvement areas and develop reports for multiple audiences
- Proactively identify and diagnose business requirements and use organizational knowledge to recommend solutions

**Stakeholder engagement & communication**
- Communicate ideas and recommendations succinctly across the organisation incl. senior leadership
- Identify opportunities to improve ways of working with the business
- Engages with and presents to business stakeholders after and during alerts analysis
- Contribute to post incident reviews to assist in strengthening all levels of control environment

**Documentation & Training**
- Create documentation to communicate solution implementation and help standardise and optimise monitoring processes
- Help create training resources and facilitate training on monitoring tools for internal users
- Collaborate effectively with other members of the monitoring team to ensure efficient delivery of projects including reports
- Mentor other members of monitoring team to promote high levels of quality output and rigorous adherence to process and procedures

**Project planning and management**
- Plans, coordinates and manages internal resources to accomplish assignments within scope: meeting time, cost and quality targets
- Act as monitoring team project manager and first point of contact or escalation for market and operator audits
- Carry out regular project review meetings with business stakeholders to communicate progress, results, and risks, and to prioritise work
- Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us, and be a part of an organisation that is truly committed to creating a level playing field for everyone._
- Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements._

Qualifications:
Degree or above in Business Administration, Finance, Economics, Audit, Risk Management, Compliance,, Statistics or relevant disciplines

3 - 5 years' experience in Data analysis

3-5 years' experience or above in suspicious activity and compliance monitoring, screening or equivalent role

Intermediate experience leading projects and

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