Manager: Credit Risk Early Collections

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Req**
- 122983- Manager: Credit Risk Early Collections x 5- Closing Date- 20 January 2023- Career Stream- Credit Collections
- Location- Sandton**Job Purpose**Responsibilities**:

- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
- Provide feedback monthly by drafting business reports as at month end.
- Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
- Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
- Build intellectual capital of the team by knowledge sharing with all stakeholders.
- Meet clients' expectations by resolving queries within turnaround times.
- Manage staff performance by monitoring daily activities of direct reports.
- Manage performance of the team by conducting on the job training, counselling and coaching.
- Manage efficiency of team delivery by drafting and implementing team's strategies.
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
- Enhance policies and procedures by reviewing recommended submissions from other parties.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
- Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- BCom, BTech or Diploma in Credit
- Minimum Experience Level- 5 years in Banking within Credit environment
- Behavioural Competencies- Building Partnerships
- Coaching
- Communication
- Customer Focus
- Driving for Results
- Selecting Talent

**Technical / Professional Knowledge**
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Talent Acquisition Consultant- Poppy Mlotshwa- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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