Head: Home Ownership

11 hours ago

Johannesburg, South Africa Nedbank Full time

**Job Requisition**

117046

**Job Location**
Sandton

**Career Stream**
Operations

**Leadership Pipeline**
Manage Managers

**FAIS Affected**

**Job Purpose**
To provide transformational leadership, guidance, and direction by supporting the business in ensuring that Nedbank has a competitive advantage to gain market share and profitability in Home Ownership by ensuring alignment in Nedbank’s strategic focus areas.

**Responsibilities**:

- Develop a strategic and action plan to operationalise how Nedbank Asset Ownership will compete in the market of Home Ownership, how market share and profitability will be gained and what factors will give Nedbank a competitive capability and advantage.
- Remain competitively positioned by proactively monitoring and responding to competitor activities and legislative requirements through proactive market research, benchmarking of industry best practices and legislative research.
- Build relationships with Internal Cluster and Cross Cluster partners by jointly solving for Nedbank.
- Achieve risk management, governance and compliance requirements by ensuring adherence to agreed processes and policies, both internal and external.
- Drive the operationalisation of products and services needed, minimizing organisational complexity and cost to serve.
- Manage, maintain and build relationships with Home Ownership Joint Ventures, Partnerships and Stakeholders.
- Manage, maintain and enhance Home Ownership Direct process and Digital CVPs.
- Mentor and coach outlet staff on identified performance gaps.
- Create an environment of teamwork by encouraging staff participation in the decision-making processes.
- Achieve sales growth.
- Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
- Ensure outlet cost management and increase outlet profitability month-on-month.
- Improve efficiency, quality of processes and increasing revenue.
- Ensure business objectives are met and revenue increased.
- Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
- Improve processes and systems contributing to improved client service delivery.
- Monitor compliance of outlet staff to applicable operational and legislative requirements.
- Achieve business objectives, improvement year on year and outlet operational effectiveness.
- Improve client service.
- Ensure service standards are adhered to and that clients are retained.
- Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
- Increase client acquisition, satisfied clients and revenue.
- Create an environment of teamwork by encouraging participation in decision making processes.
- Ensure an enhanced client experience aligned to the Nedbank brand.

**Essential Qualifications - NQF Level**:

- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
MBA (Masters in Business Administration)

**Minimum Experience Level**:

- 10 years’ experience in Banking or Financial Services Industry, with at least 10 years’ experience in general management and managing teams
- Secured lending experience will be advantageous

**Type of Exposure**:

- Principles of financial management
- Governance, Risk and Controls
- Communicate strategies
- Managing a team of managers
- Coaching and mentoring of others
- Building a community of leaders
- Identifying and selecting talent
- Managed Business Results
- Conducting market research to identify trends and formulate strategies or action plans
- Networking and Building key relationships
- Manage Financial & Business Results

**Technical / Professional Knowledge**:

- Strategic planning
- Financial Accounting Principles
- Business administration and management
- Communication Strategies
- Governance, risk and controls
- Principles of project management
- Talent management
- Management information and reporting principles, tools and mechanisms
- Business writing and presentation skills
- Relevant regulatory knowledge
- **_Please contact the Nedbank Recruiting Team at
+27 860 555 566
_

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