Head of Technology

6 days ago


Johannesburg, South Africa Pink Elephant Full time

JOB TITLE - HEAD OF TECHNOLOGY

Pink Elephant is a global leader in Service Management with presence on all continents. In a South African context, the company seeks to provide solutions to its’ customers that offer full circle Service Management implementations through education, consulting and the ultimate automation of international best practice within the organization.

The Head of Technology assumes accountability for the implementation and ongoing support of various technology suites that automate theoretical best practices as well as constantly developing roadmaps for further additional technology suites that offer additional value to the customer base. Current product suites include Cherwell and
Ivanti Enterprise Service Management, Freshworks, Beyond Trust and Specops Password Management.

Reporting to the Regional Director and key to the management team, this individual will be experienced in the successful development and delivery of technical solutions across a variety of platforms. Customer orientated with core project management understanding, an individual with Service Management experience will benefit.

Key Responsibilities:

- Ownership of all aspects of customer and internal solutions that pertain to technology offerings
- Close interaction with fellow divisional heads to encourage deep understanding of the Technology offering and collaboration in the development of solutions to customer requirements
- Support of sales teams in the identification of opportunities, demonstrations of suitable suites and creation of supporting solution design for inclusion in proposals and presentations
- Delivery of new projects across scoping, project planning, commercial and ultimate successful implementation.
- Development of relationships with customers using technology solutions, providing guidance and identification of improvements and opportunities to add further value.
- Liaison with vendors to ensure the Technology team is fully skilled on the relevant platforms and their respective product roadmaps
- Recruitment, management and ongoing development of a team of technical specialists, certified across relevant technologies. Management of maximum utilization.
Core Competencies:

- 3-5 years exposure to a varied technical platform
- Organised and structured with a drive to excel
- Excellent general technical and project management skills
- Experience in managing successful teams and individual development
- Solution mindset with a passion for working on successful customer projects
- ITIL® certification or experience with Service Management environments beneficial

**Job Types**: Full-time, Permanent


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