Customer Success Consultant
2 weeks ago
SEEKING**:Customer Success Consultant**
FOR: Full-Time Position
MISSION STATEMENT:
Inoxico is emerging as a leading provider of data on companies in Africa. Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board. In this exciting data space our researchers, analysts, and software developers work tirelessly to deliver the best possible customer experience and data output.
As a customer success consultant you will be responsible for developing customer relationships that promote retention, customer appreciation, and loyalty, by establishing a professional customer journey with them, from their onboarding, adoption, training, and general customer service. You will collaborate effectively with sales, marketing, product and development in order to equip you to help customers achieve their desired outcomes, maximize their ROI, and continuously improve the customer experience in order to ensure that they will recommend Inoxico in the market, this creating a long-term value for Inoxico.
You will be part of a dynamic sales team that is at the center of Inoxico’s disruptive strategy, having access to world-class software development capabilities and a dynamic leadership team at Inoxico to support you in achieving these goals.
OUR EMPLOYER VISION:
We are a young, diverse, and dynamic team of characters that thrive in a fast-moving, competitive environment full of opportunity and the latest tech. Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that.
VALUES: Extreme Ownership - Relentless Learning - Excellence
LOCATION: 25 Owl Street, Braamfontein Werf, Johannesburg
RESPONSIBILITIES
**Support **Desk **(40%)**
- Resolve all support requests from both internal and external stakeholders
- Ensure timely and professional responses to all queries
- Maintain high-quality relationships with all internal and external stakeholders
- Management of requests for registration and other documents from Inoxico’s partners and suppliers
- Execution of other ad-hoc tasks where required
**Customer Onboarding **(25%)**
- Set up Inoxico’s systems for customer users to have access to the correct products at the correct price within the agreed timeframe by:
- Creating Customer Profiles
- Set up customer kick-off meetings to ensure- Requirements are documented
- The playbook is completed with the client
- Hand over all new clients to Operations
- Ensure that all customer configuration requirements are completed accurately during onboarding and that they are documented and communicated to all relevant stakeholders in order to ensure successful implementations - especially custom requirements, by:
- Completing and documenting requirements
- Presenting back the solution
- Training
- Ensuring all information is correctly captured on all relevant internal tracking systems
**Customer **Training** (25%)**
- Plan, prepare, and conduct professional in-person and/or remote customer training on all Inoxico’s products
- Ensure that additional customer requirements are properly documented and communicated to all relevant stakeholders for successful implementations
- Ensure documentation of frequently asked questions during customer training sessions
**Customer **Retention **(5%)**
- Ensure retention of existing customers
- Make necessary updates to customer accounts as and when required
- Identify customer-related risks that need to be addressed to ensure retention
- Identify additional training needs through customer engagement
- Identify customer-related opportunities that can increase revenue
- Analyse usage stats and feedback to relevant internal stakeholder/s
**C**ontinuous Improvement **(5%)**
- Build and maintain knowledge of Inoxico’s systems, data and processes
- Analyse trends from data accessible to you and provide recommendations for improvement
- Interact with Product Development team to assist with correct prioritisation of improvements to Inoxico’s products and services
GROWTH VISION:
Customer Success is a new and fast-growing profession that offers challenging and rewarding opportunities. This role is key to the successful execution of our entire operation and critical in keeping customers happy. The role will enable you to gain a deep understanding of all of Inoxico’s products and services and how they fit into the value proposition to our customers. This exposure is key for anyone wishing to play a role in sales.
REQUIRED QUALIFICATIONS:
(*critical)
- 2+ years experience in a similar environment
- Higher certificate preferred
- Experience in customer support
-
Customer Success Consultant
1 month ago
Johannesburg, South Africa PRR Recruitment Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Customer Success Consultant
1 month ago
Johannesburg, South Africa PRR Recruitment Services Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Customer Success Manager
3 weeks ago
Johannesburg, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...
-
Manager, Customer Success
1 month ago
Johannesburg, South Africa Mimecast Full timeManager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...
-
Director, SMB Customer Success
1 month ago
Johannesburg, South Africa Mimecast Full timeDirector, SMB Customer SuccessAre you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers.Why we’re looking for someone like you:We are looking for an experienced Customer Success leader to own and drive the strategy for our...
-
Customer Success Executive
4 weeks ago
Johannesburg, South Africa Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on - demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Junior Customer Success Manager
4 days ago
Johannesburg, South Africa SavageOne Pty Ltd Full timeThis position will entail fully remote work, collaborating with international clients on a contract staffing basis (month-to-month), for 8 hours a day, Monday to Friday. Timezone flexibility may be required to accommodate different countries.Position Summary:The Junior Customer Success Manager will play a vital role in building and maintaining relationships...
-
Customer Success Manager
4 weeks ago
Johannesburg, South Africa Oneway Connect Full time**Key Responsibilities**: - Build and maintain client relationships, fostering collaboration and flawless execution of plans. - Develop and implement strategic media plans based on client direction and media research. - Synthesize information effectively to guide campaign development and execution. - Understand client products/services and communicate key...
-
Business Operations Consultant
4 weeks ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...
-
Customer Success Analyst
1 month ago
Johannesburg, South Africa Language Recruiters Full time**Customer Success Analyst (Dutch-Speaking)** Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here! Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...
-
Johannesburg, South Africa Microsoft Full time**Start date: August/September 2024** **Duration: 12 months, Full-time** **Location: Johannesburg** **Type of Employment: Internship** Every year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead. Come build community, explore your passions and do...
-
Johannesburg, South Africa Microsoft Full timeOverview Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to...
-
Customer Success Manager
5 days ago
Johannesburg, South Africa Adzuna ZA B C2 Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism or...
-
Customer Success Manager
6 days ago
Johannesburg, South Africa Lotus Recruitment Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism ...
-
Customer Success Manager
6 days ago
Johannesburg, South Africa Lotus Recruitment Full timePlease note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required. Candidates need to have a solid background in the Hospitality, Tourism or...
-
Customer Service Consultant
1 month ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. **Requirements**: - Previous experience in customer service or call centre. - Must be computer literate. - Willing to work on an ad-hoc basis. - Grade 12 is essential.
-
Customer Service Consultant
1 month ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our clients are seeking a customer service consultant to join them on a contractual basis. Requirements:Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
-
Customer Service Consultant
4 weeks ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for an experienced **Customer Service Consultant** based in **JHB North**. As a Customer Service Consultant, you will be responsible for: - Effective administration - Customer handling - Client service - Effective teamwork and self-management - Call centre experience preferable/ Customer service experience/Administrative experience -...
-
Customer Service Consultant
4 weeks ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** based in **JHB CBD** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12/NQF level 4 - Customer service skills -...
-
Customer Success Executive
4 weeks ago
Johannesburg, South Africa NielsenIQ Full time**Job Description**: Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Client Servicing - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management - Assist senior staff in...