Operations Bid Team Consultant Cruise
5 days ago
**SKILLS AND EXPERIENCE REQUIRED**:
1 to 3 years experience in Groups/MICE quoting.
**BID TEAM**
- Prepare competitive quotations and innovative itineraries.
- Collect rates, as per proposals, and send onto Cruise Finance and Database Team to upload on TS.
- Adhere to Margin Strategy
- Send through completed Proposals/RFPs, including pricing, to the Cruise agents in the agreed format
- Send through Quote & Proposal to Cruise Finance who will open TS bookings and upload services.
- Book all services and complete trackers on Cruise Drive
- Send invoice requirements to Cruise Finance at 60 - 90 days prior or similar (agent dependent)
- Prepare movement schedule, order water and complete Monthly Forecast (Debit card & ticket requirements)
- Introduction of file to Operations Contractor whilst offering support throughout.
**OPERATIONS**
- Co-ordinate relevant operation requirements for port of call in South Africa, Namibia, Mozambique, Angola, Kenya and Tanzania and any other regional destination, where your assistance may be required.
- To travel within South Africa, Namibia, Mozambique, Angola, Tanzania. Kenya and any other regional destination as required.
- Ensure QC issues are actioned immediately.
- Manage Waitlists, upsell tours and offer additonal guest & crew services
- Update Suppliers with final numbers and arrival times
- Guides: Communicate cancelation and/or reconfirmation, briefings, document packs and updates with all relevant guides.
- Manage daily reports and settlement/sign off sheets with Shore Excursion Managers to be submitted to Cruise Finance for invoicing
- Submit Daily Sheets to provide guest counts and port feedback to CPT & JNB Finance Consultants for TS updates and accurate supplier payment to take place
**REPORTS**
- Report on RFP arrival dates, deadlines, re-quoting deadlines and handed over files.
- Update the trackers and other reports in the Cruise Drive
- Daily sheets: complete with tour participation, guide counts, vehicle and guide allocations
- Incident Reports to be submitted immediately for monitoring
- Refund and complaints report and outcomes
**RELATIONSHIP BUILDING**
- Establish excellent relationships with Cruise Clients
- Establishing a close working relationship with the JNB Database Team, Cruise Finance Team and Operations Contract works.
- Maintain and develop a close working relationship with all local Suppliers, Foreign Country Suppliers and Freelance Guides.
- Maintain a good, supportive working relationship with team members
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