Telesales Agent

2 months ago

Durban, South Africa Mr Price Full time

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Direct Sales:

Contact prospective customers to present information and explain available products. Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

What’s in it for you

Achieve your targets and enjoy uncapped incentives We offer extensive learning and development opportunities to help you advance your career Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys. After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.

Education:

Grade 12 or equivalent

Experience:

At least 1 year of experience in a mobile call centre

Knowledge and skills

A strong understanding of sales techniques and the telecommunications industry  Ability to influence and convince customers with ease. Thrive in a goal-oriented environment and love to exceed expectations Handle rejection gracefully and bounce back quickly.

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