F&b Supervisor

2 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

A wine estate is seeking a passionate and knowledgeable F&B Supervisor to lead the wine tasting experience. This role combines exceptional guest service with a deep knowledge of wines, ensuring that guests enjoy an unforgettable experience. As the F&B Supervisor, you will oversee the daily operations of the wine tasting area, manage a dedicated team, and promote the estate's premium wine offerings.

**Key Responsibilities**:

- Oversee the daily operations of the wine tasting room, ensuring an exceptional guest experience.
- Manage and lead a team of wine tasting associates, providing training and support to enhance service delivery.
- Curate and present engaging wine tasting experiences that showcase the estate’s wines and heritage.
- Guide guests through the wine selection process, offering recommendations based on their preferences.
- Maintain high standards of cleanliness, organization, and presentation in the tasting area.
- Ensure compliance with health, safety, and alcohol service regulations.
- Manage wine inventory, monitor stock levels, and coordinate with the cellar team to maintain availability of wines for tasting.
- Assist with planning and executing wine events, such as tastings, dinners, and promotional activities.
- Handle guest complaints or concerns professionally, aiming for swift resolution and high guest satisfaction.
- Provide detailed reports on tasting room operations, sales performance, and guest feedback.
- Collaborate with the marketing and sales team to promote wine sales and tasting experiences.

**Requirements**:

- Previous experience in a supervisory role within F&B (in wine tasting).
- In-depth knowledge of wines, wine production, and the wine tasting process.
- Passion for delivering excellent guest service with strong interpersonal and communication skills.
- Ability to train and mentor a team, fostering a positive working environment.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Must be able to work weekends, public holidays, and flexible hours when required.
- Experience in inventory management and cash handling.
- Familiarity with point-of-sale (POS) systems and basic reporting tools.
- Certification in wine knowledge (WSET or equivalent) is a plus.

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