F&b Supervisor

3 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

You will ensure efficient restaurant and bar operation, as well as maintain high production, productivity, quality, and Guest-service standards.

Scope & general purpose of the job:

- Managing daily operations of the Hotel and Restaurant bar and its team, ensuring efficient and courteous service.
- Assist in compliance with all local beverage and liquor regulations.
- Proficient in beverage control measures, including inventory management, cost controls, and sales analysis.
- Innovative ideas to boost Food & Beverage Sales.
- Maintaining exceptional service standards.
- Monitoring Food & Beverage cost and labour controls within the restaurant and bar.
- Conducting training
- Participating in service as necessary and ensuring outlet cleanliness and maintenance.
- Conducting regular staff handovers.
- Performing other duties as required.

Duties and responsibilities:

- Ensuring Excellent Guest Service
- Providing excellent guest service and soliciting guest feedback.
- Effectively addressing guest concerns and complaints.
- Empowering employees to deliver exceptional service.
- Prioritizing guest satisfaction and continuous improvement.
- Providing feedback to improve service performance.
- Reviewing guest satisfaction results with employees.
- Approaching all interactions with guests and colleagues in a service-oriented manner.
- Communicating essential information to bar staff for each event.
- Maintaining regular attendance and clear communication with all stakeholders.
- Attending relevant meetings as required and ensuring team awareness of information.
- Assisting staff as needed and being hands-on in operations.
- Ensuring a safe work environment for guests and colleagues.
- Enforcing hygiene standards and inspecting all areas.
- Maintaining personal appearance standards and reporting security concerns.
- Assisting with hygiene audits when necessary.

**Requirements**:

- Hotel Management or F&B Management qualification
- Minimum of 3 years in the same or similar role
- High end dining experience
- Food and wine pairing service
- Proficient in operating restaurant point of Sales systems and cash-ups

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