Trails Guide
1 month ago
**Trails Guide/ Guest Services Couple.**
Ultra Luxury 5* Game Lodge Sabi Sand Game Reserve - Greater Kruger.
**Trails Guide Requirements**:
3 to 5 years experience guiding in 5 Star Establishments.
General knowledge of legal implications of being a Trails Guide
FGASA NQ4 or Professional
NDT Registered
Valid Driver’s License and PrDP
Valid First Aid Certificate
Rifle Accreditations and ARH
Trails Guide qualification with VPDA
Astronomy knowledge advantageous
Off-road driving in 4x4 vehicles
**Guest Services Supervisor**:
**Qualifications / Experience**
South African Citizen.
Preferably some experience in 5 Star establishments
Hotel or Tourism School (or similar qualifications)
Hosting experience
Wine knowledge (preferable but not essential)
English speaking, fluent in written English
Driver’s license essential
**Behaviours / Skills**
A passion for people and making conversation
Basic computer knowledge
Basic understanding of stock taking and stock control
Hands-on approach
Willing to work long hours
Flexible attitude and willing to take on tasks as necessary
Good communicator
Highly sociable and confident when meeting new people and able to entertain and host
Able to interact with guests and behave appropriately
Sense of ownership and pride for the guest experience
Attention to detail
Anticipating guests needs and facilitating the small touches that enhance the guest experience
Ability to plan and organize
Sensitive to cultural issues and patient with colleagues
Realistic expectations of bush life
Well groomed and a good sense of personal hygiene
Primarily hosting and guest interaction
Maintain hosting standards and overseeing service
Be present at all times in the guest areas
Serve drinks at the bar and at meals
Set up and host bush functions from time to time
Check rooms are prepared according to standard prior to guest arrival
Laise between lodges and departments about guest movements and requirements
Work with the team and plan duties together, support where needed
Be flexible and move between lodges
Assist in lodge operations when not occupied with guests
Play your part in ensuring guests get the Ulusaba experience at its best
Maintain a high level of hygiene in line with statutory requirements
Permanent employment
Basic monthly salary
Live-in basic furnished accommodation
Free wifi
Meals whilst on duty
R1263.00 monthly food allowance over and above salary
Medical Aid - Company contribution 50% (after 3-month successful probation period)
Pension Fund - Company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests
1% Company Revenue Gratuity
20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
Uniform allowance (after 3-month successful probation period)
Leave cycle: 4 weeks on and 2 weeks off
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