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Senior Sales and Technical Support Agent

4 months ago

Pietermaritzburg, South Africa Cellular Citi Group Full time

KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Store in Brookside Mall.

We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service.
As part of our Group strategy and playing a vital role in our store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert at our Tech Bar to experience most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and tailored to each individual customer.

If this sounds like you, you could be our next Senior Technical Support consultant.

The core focus areas of a Senior Technical Support consultant is to ensure self discipline and leadership of the Tech Bar and ensuring a customer's device is set up and customer walks out working, trouble shooting mobile devices and routers, device switch and transfer, provide training to customers on their mobile devices, laptops, routers and wearables.

**QUALIFICATIONS REQUIRED**:

- Matric or Equivalent
- A+ Qualified (MCS experience ) and N+
- Minimum 5 years professional technical troubleshooting expertise or proven technical ability.
- High end Mobile Retail experience especially iOS, Smartphone, Tablet, PC and Mac experience
- Tech Savvy
- Passion for customer service and ownership of the customer experience
- Able to effectively tailor conversation to differing customers
- Be a team player where expertise is shared with the team and feedback is welcomed
- Able to research and grasp technical information across multiple devices and operating systems
- Minimum 5 years experience in front line customer facing service
- Minimum 5 years in IT environment within hardware and system support
- Microsoft packages install and basic trouble shooting on lap tops
- Implementation of Anti virus software on devices
- Passion for Technology
- Cellular sales experience
- Vodacom M2, C3D and VCP system experience will be advantageous

Trouble shoot laptops and set up with software

Book in repairs and assess out of box failures.

Customer Care - log and resolve all customer care issues

Able to sell device accessories

Insurance sales after successful probation

Fibre and LTE sales after successful probation

**Basic plus best commission structure (salary negotiable based on experience)**

**STORE TRADING HOURS**:
Monday to Friday: 9am - 6pm

Saturday: 9am - 5pm

Sunday: 9am - 3pm

Ensure that you upload your detailed updated CV with 1 page motivation of why you are the best person for this opportunity.

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 - R9,000.00 per month

COVID-19 considerations:
Application Question(s):

- Do you have A+ and N+ qualification?
- Are you able to reliably commute to Brookside Mall daily?

**Education**:

- Diploma (preferred)

**Experience**:

- Vodacom systems (M2, C3D and VCP): 2 years (preferred)
- Technical troubleshooting: 5 years (preferred)
- Mobile device support: 5 years (preferred)
- Customer Care: 5 years (preferred)

License/Certification:

- Code 08/10 drivers license (preferred)