Travel Specialist

3 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**APPLY TODAY FOR THIS EXCITING ROLE FOR 5 STAR LUXURY LODGE COMPANY BASED IN JOHANNESBURG **
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turn around times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, operator’s guests and suppliers

**KNOWLEDGE REQUIRED**:

- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- An in-depth knowledge of WETU
- An in-depth geographical, logístical and product knowledge of South, Southern and East Africa
- A willingness and aptitude to learn
- Fluent in both verbal and written Spanish preferably South American Spanish

**SKILLS REQUIRED**:

- Communication skills and an excellent command of the English language (spoken and written)
- Fluent in both verbal and written Spanish preferably South American Spanish
- Time & desk management including working in an orderly focused manner
- The ability to work under pressure and show initiative
- Understanding of the travel industry - inbound Tour Operating specifically would be preferable
- Attention to detail
- Elaborating in writing explanations or descriptions
- Exceptionally client/guest focused
- Must be computer literate and have an in-depth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- An independent, curious and “can do it” nature

**EXPERIENCE REQUIRED**:

- Must have at least 3 - 5 or more years inbound tour operating experience
- Extensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa

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