Agent: Customer Service Europcar Cape Town City

4 months ago

Cape Town, South Africa Motus Corporation Full time

The Cape Town City branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

**Position Overview**:
The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

**Specific Role Responsibilities**:
**Job Outputs**:

- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.

**Qualifications and Experience**:
**Minimum Experience**:

- Minimum of 2 year front office/ customer service experience.

**Minimum Qualification**:

- NQF level 4 (Matric or equivalent)

**Minimum Requirements**:

- Code 8 driver’s license - must have at least 1 years driving experience.
- Computer literate.

**Skills and Personal Attributes**:
**Competencies**:

- Communication skills in English (verbal and written)
- Excellent interpersonal skills, articulate and well-spoken.
- Customer focus and the ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations and counter selling skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.

**Personal Attributes**:

- Committed
- Professional is all aspects of conduct, grooming (neat and presentable).
- Highly resilient in the face of adversity, long hours, customer conflict etc.
- Energetic, self-motivated
- Flexible - over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
- Driven for both individual and team goal achievement.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.

  • Agent: Customer Service Europcar Cape Town Airport

    2 months ago

    Cape Town, South Africa Motus Corporation Full time

    The Cape Town Airport of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...

  • Data Security Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    Job Title: Data Security SpecialistWe are seeking a highly skilled Data Security Specialist to join our team at the City of Cape Town. This is an exciting opportunity for a professional with expertise in Microsoft Enterprise Active Directory and Azure Active Directory (Entra-ID) management.

  • Agent: Customer Service Europcar N1 City 6 Months

    1 month ago

    Cape Town, South Africa Motus Corporation Full time

    The N1 City of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting customers...

  • Supervisor: Operations Europcar Cape Town City

    7 months ago

    Cape Town, South Africa Motus Corporation Full time

    Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the Cape Town City Branch as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering...

  • Customer Service Representative in Western Cape

    4 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    At the City of Cape Town, we are seeking a highly skilled and motivated Customer Service Representative to join our team.About the RoleWe offer a competitive salary of R250,000 - R350,000 per annum, depending on experience, to ensure you feel valued and supported in your role.This is an exciting opportunity for individuals who are passionate about delivering...

  • Administrator: Branch Europcar Cape Town City

    7 months ago

    Cape Town, South Africa Motus Corporation Full time

    Europcar at the Cape Town City Branch has an opportunity available for a Branch Administrator. Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude. This position is an ideal opportunity to deepen your understanding of the car rental business within...

  • Call Centre Agent 2

    4 weeks ago

    Cape Town, South Africa City of Cape Town Full time

    Job title : Call Centre Agent 2 Job Location : Western Cape, Cape Town Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Grade 12 Minimum of 2 years’ call centre or Customer Care  Experience Computer proficiency(MS office, Skype and SAP) Literacy in SAP applications (C3, CICO,...

  • Call Centre Agent 2

    1 month ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 04.12.2024 REFERENCE NUMBER CS 47/24 ext. SALARY **Basic Salary**: R 230 379.00 DEPARTMENT Citizen Interface DIRECTORATE CORPORATE SERVICES Call Centre Agent 2 **Requirements**: - Grade 12 - Minimum of 2 years’ call centre or Customer Care Experience - Computer proficiency(MS office, Skype and SAP) - Fully bilingual in at least 2...

  • Cape Town Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Bright City Talent Full time

    We are seeking a talented Service Consultant to join our team at Bright City Talent in Cape Town. As a key member of our operations team, you will play a crucial role in maintaining high service standards and delivering exceptional client service.The estimated salary for this position is R340,000 per annum, depending on experience.Your primary...

  • Manager City Performance Management

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 08.09.2024 REFERENCE NUMBER FPR 24/24 Ext SALARY **TCOE**: R 1 330 547.00 p a DEPARTMENT Organisational Performance Management DIRECTORATE FUTURE PLANNING AND RESILIENCE Manager City Performance Management **Requirements**: - A relevant Bachelor’s Degree - 8 years’ relevant experience with proven managerial experience -...

  • Director - Is&t Infrastructure Services

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 27.09.2024 REFERENCE NUMBER CS 166/24 ext SALARY R1991601.00 - R2554466.00 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Director - IS&T Infrastructure Services **Requirements**: - A relevant B Degree, preferably a Bachelor’s degree in Computer Science - 8 years relevant senior managerial experience...

  • Director - Application Services

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 27.09.2024 REFERENCE NUMBER CS 167/24 ext SALARY R1991601.00 - R2554466.00 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Director - Application Services **Requirements**: - A relevant B Degree, preferably a Bachelor’s degree in Computer Science - 8 years relevant senior managerial experience in...

  • Cape Town Food Tour Guide

    6 months ago

    Cape Town, South Africa City Unscripted Full time

    **Cape Town Food Tour Guide (Freelance Guide)** City Unscripted is looking for Foodies to join our team of hosts/guides in Cape Town! If you are a food enthusiast with a passion for the local food scene in Cape Town, including family restaurants, street food, or fine dining establishments that celebrate the heritage of the city, then we want you to be a...

  • Forensics Officer

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable qualified CLOSING DATE 30.08.2024 REFERENCE NUMBER CM 09/24 Ext SALARY **Basic Salary**: R 478 299, 00 DEPARTMENT Ethics and Forensic Services DIRECTORATE OFFICE OF THE CITY MANAGER Forensics Officer **Requirements**: - A 3 year tertiary qualification in either Finance, Accounting, Audit, Legal, Forensic Investigations or Information...

  • Loss Controller

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable Qualified CLOSING DATE 13.09.2024 REFERENCE NUMBER UWM 47/24 External SALARY R 284195.00 to R 364082.00 DEPARTMENT Waste Services DIRECTORATE URBAN WASTE MANAGEMENT Loss Controller **Requirements**: - Grade 12 - Minimum of 3 years relevant experience as per KPA’s below - Good verbal and written communication skills - Code EB...

  • Coordinator - Distribution Area City

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY CLOSING DATE 06.09.2024 REFERENCE NUMBER NRG 78/24. SALARY R 1174257.00 pa (T16) DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY Coordinator - Distribution Area City **Requirements**: - Relevant Diploma (National Diploma: Electrical Engineering - Electrical Engineer’s Certificate of Competency (Factories) - 8 years...

  • Customer Service Specialist

    4 weeks ago

    Cape Town CBD, South Africa EXL Service Full time

    About the Role:As a Customer Service Specialist at EXL Service, you will play a vital role in delivering exceptional customer experiences through inbound insurance queries.Key Responsibilities:Ensure a positive customer experience by providing timely and effective solutions to their inquiries.Process new business, renewals, amendments, and cancellations of...

  • Senior Environmental Professional

    4 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 06.10.2024 REFERENCE NUMBER SPE 45/24 Ext SALARY **TCOE**: R10 052 33 p.a DEPARTMENT Environmental Management DIRECTORATE SPATIAL PLANNING AND ENVIRONMENT Senior Environmental Professional (Living Alongside Wildlife) **Requirements**: - Relevant B.Tech or First degree in Environmental Management, Geography &...

  • Electrical Engineering Manager for Western Cape

    4 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    City of Cape Town is seeking an experienced Electrical Engineering Manager to oversee the management of facilities and substations in Western Cape. The successful candidate will be responsible for ensuring the continual availability and serviceability of these facilities.Key ResponsibilitiesEvaluate current security and safety measures and implement...

  • Senior Infrastructure Development Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    Job Title: Senior Infrastructure Development ManagerLocation: Western Cape, Cape TownEstimated Salary: R1,200,000 - R1,800,000 per annumAbout the RoleWe are seeking an experienced Senior Infrastructure Development Manager to join our team in the City of Cape Town. The successful candidate will be responsible for managing a team of professionals and...