Administrator: Branch Europcar Cape Town City

4 months ago

Cape Town, South Africa Motus Corporation Full time

Europcar at the Cape Town City Branch has an opportunity available for a Branch Administrator. Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude. This position is an ideal opportunity to deepen your understanding of the car rental business within a fast-paced, exciting industry.

**Position Overview**:
Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.

**Specific Role Responsibilities**:
**Job Outputs**:

- Primarily assist the manager with specific duties including but not limited to overdue rentals.
- Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Pull daily, weekly & monthly reports and compile stats as required by the manager.
- Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
- Follow up on overdue rentals
- Close off all partial billings.
- Assist in answering of phone calls and other customer liaison duties.
- Receive and administer fuel recons if applicable.
- Maintain meticulous records for the branch.
- Assist with administration of claims and filing.
- Ensure scanning and indexing is done on a daily basis.
- Prepare and distribute minutes of meetings and other routine correspondence.
- Health and safety experience - monthly reports to be done and cleared
- All other varied and general administrative duties not specified.

**Qualifications and Experience**:
**Minimum Experience**:

- 2 years of relevant administration experience in the industry.

**Minimum Qualification**:

- NQF Level 4 qualification (Grade 12 or equivalent)

**Preferred Qualification**:

- Secretarial or business administration qualification

**Minimum Requirements**:

- Valid unendorsed driver’s license
- Computer literacy with high level of accuracy

**Skills and Personal Attributes**:
**Competencies**:

- Administration skills - highly proficient
- Task/priority management skills
- Attention to Detail - highly proficient
- Accuracy - highly proficient
- Communication skills, including telephone skills
- Business Understanding
- Organising skills
- Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
- Time management, including the ability to respond to and resolve queries and issues in minimum time.
- Problem solving
- Team player
- Negotiation skills
- Work under pressure
- Planning, control, and monitoring skills

**Personal Attributes**:

- Professional
- Friendly but firm
- Resilient
- Takes a logical/ systematic approach
- Able to work independently

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