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Implementation Administrator

2 months ago

Bryanston, South Africa Adumo Full time

**MAIN PURPOSE OF THE JOB**

In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Administrator role encompasses this purpose in its entirety.

To facilitate the full administration function of the implementations period and to support the sales and the technical activities that form a part of it.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

**KNOWLEDGE**
- Good knowledge of implementations processes and procedures
- Customer service
- Data capturing
- Administration

**SKILLS**
- Ability to be precise, systematic and rule-oriented
- Capacity to maintain high standards of quality and efficiency
- Planning and organisation
- Interpersonal
- Excellent business writing and strong communication
- Project management
- Intermediate Windows and MS Office suite
- Excellent business writing and strong communication
- Planning and organization
- Intermediate Windows and MS Office suite

**REQUIRED EXPERIENCE & EDUCATION**

**Minimum**
- Matric (NQF level 4)
- 2 years in customer service, retail, admin, data capturing or project management environment

**Desired**
- Customer Service Certificate (NQF level 5)
- Project Management experience
- Payments/CRM industry experience
- Experience in banking or payments industries

**Ideal**
- Bachelor of Business Administration (NQF level 7)
- Banking industry experience in merchant services
- Payment’s industry experience (across multiple payment platforms and technology)
- Mobile payment experience

**KEY AREAS OF RESPONSIBILITY**

Process Adherence

Scheduling Installations

Client Service

Client Escalations

Reporting

Quality Management

Efficiencies

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