Night Auditor
4 weeks ago
The successful applicant will be required to:
Assist in Front Desk duties, including check-in and checkout of guests
Support and assist Night Manager in the day-to-day operations
Uphold staff appearance and grooming procedures
Ensures that all Front Office policies and procedures are adhered
Responsible for that the nightly end of day reporting is complete - ensuring accuracy in balancing accounts
Perform all necessary reconciliations and audit functions for the Reception/Front Office in order to complete the day's business
Deal with any guest requests and complaints in a polite and efficient manner
Complete preparation work and administration work which the Assistant Front Office Manager has passed on
Provide guidance and motivation to the night team
Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching
Move around the hotel to interact with as many guests and staff as possible
In the absence of the Night Manager, take on the role of team leader if a crisis situation arises
Checking in late arrivals and room guests
Report all maintenance issues (example: if lights are not working, aircons, etc.)
Answer all phone calls and action accordingly
Ensure that the sauna, steam room, gym equipment and aircon’s are all switched off
Check void forms and make sure all paperwork are done
Run the close of the Cashier and Cash Register and do the Cash Register Closure reports
Run End of Day reports
Operating outlets prelists and closed off bills balanced
Prepare wakeup call list should there be any requests
Prepare weather cards and arrival cards for the next day
Ensure breakfast packs are ready at given time of guest request
Should we have a No-show: move this to the next day for reservations department to handle
Make sure all lodge keys at the front desk are accounted for
Make sure all radios are on charge
Make sure all credit card machines are on charge
Check that all stationery is in place and desk is tidy for the next shift
Light the tea light candles & sat the bunson burners
Check-out lodge guests - if early departure
Do a complete handover with early & late shifts
Log off from computer system
Able to correctly react and assist in an emergency situation ie: medical, fire or theft
**Qualifications**:
Matric or an equivalent qualification
Certificate / Diploma Hospitality
Minimum 3 - 4 years’ experience within the hospitality industry as a Night Auditor / Assistant Night Manager essential
Computer Literate with skills in Excel & Word & Room Master exp. will be adv.
Understand the GDS & GGS and other systems used in the travel industry
Fluent in English & Afrikaans
Own Transport
**Skills**
Strong administration skills
Proficiency in English & Afrikaans
Customer service focus
Excellent ability to pay attention to detail
Stress tolerance & able to work under pressure
High standards of ethical conduct, i.e. honesty, integrity
Excellent interpersonal and communication skills
Planning & Organizing skills
Reliable, adaptable and flexible
Self-discipline
Be alert and innovative
The ability to liaise and work with various cultures and religions
Must be flexible with working weekends and holidays
Excellent organisational, communication and administrative skills
The confidence to liaise with guests and colleagues alike
Good communication skills to find out exactly what your guests require
Personal charm on dealing with guests telephonically & face to face
Attention to detail with a “Can-Do” attitude
Customer service attitude & solution oriented
Self-motivated and results driven
Professional personal presentation and assertiveness
Ability to work under pressure and systematic
Must be someone who is bubbly, humorous and pleasant
Need to be professional at all times
Diligent, honest & disciplined
Committed to service excellence
**Job Types**: Full-time, Permanent
Pay: R17 000,00 - R19 000,00 per month
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