Night Auditor

4 weeks ago


Cape Town, South Africa Edge Personnel (Pty) Ltd Full time

The successful applicant will be required to:
Assist in Front Desk duties, including check-in and checkout of guests

Support and assist Night Manager in the day-to-day operations

Uphold staff appearance and grooming procedures

Ensures that all Front Office policies and procedures are adhered

Responsible for that the nightly end of day reporting is complete - ensuring accuracy in balancing accounts

Perform all necessary reconciliations and audit functions for the Reception/Front Office in order to complete the day's business

Deal with any guest requests and complaints in a polite and efficient manner

Complete preparation work and administration work which the Assistant Front Office Manager has passed on

Provide guidance and motivation to the night team

Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching

Move around the hotel to interact with as many guests and staff as possible

In the absence of the Night Manager, take on the role of team leader if a crisis situation arises

Checking in late arrivals and room guests

Report all maintenance issues (example: if lights are not working, aircons, etc.)

Answer all phone calls and action accordingly

Ensure that the sauna, steam room, gym equipment and aircon’s are all switched off

Check void forms and make sure all paperwork are done

Run the close of the Cashier and Cash Register and do the Cash Register Closure reports

Run End of Day reports

Operating outlets prelists and closed off bills balanced

Prepare wakeup call list should there be any requests

Prepare weather cards and arrival cards for the next day

Ensure breakfast packs are ready at given time of guest request

Should we have a No-show: move this to the next day for reservations department to handle

Make sure all lodge keys at the front desk are accounted for

Make sure all radios are on charge

Make sure all credit card machines are on charge

Check that all stationery is in place and desk is tidy for the next shift

Light the tea light candles & sat the bunson burners

Check-out lodge guests - if early departure

Do a complete handover with early & late shifts

Log off from computer system

Able to correctly react and assist in an emergency situation ie: medical, fire or theft

**Qualifications**:
Matric or an equivalent qualification

Certificate / Diploma Hospitality

Minimum 3 - 4 years’ experience within the hospitality industry as a Night Auditor / Assistant Night Manager essential

Computer Literate with skills in Excel & Word & Room Master exp. will be adv.

Understand the GDS & GGS and other systems used in the travel industry

Fluent in English & Afrikaans

Own Transport

**Skills**

Strong administration skills

Proficiency in English & Afrikaans

Customer service focus

Excellent ability to pay attention to detail

Stress tolerance & able to work under pressure

High standards of ethical conduct, i.e. honesty, integrity

Excellent interpersonal and communication skills

Planning & Organizing skills

Reliable, adaptable and flexible

Self-discipline

Be alert and innovative

The ability to liaise and work with various cultures and religions

Must be flexible with working weekends and holidays

Excellent organisational, communication and administrative skills

The confidence to liaise with guests and colleagues alike

Good communication skills to find out exactly what your guests require

Personal charm on dealing with guests telephonically & face to face

Attention to detail with a “Can-Do” attitude

Customer service attitude & solution oriented

Self-motivated and results driven

Professional personal presentation and assertiveness

Ability to work under pressure and systematic

Must be someone who is bubbly, humorous and pleasant

Need to be professional at all times

Diligent, honest & disciplined

Committed to service excellence

**Job Types**: Full-time, Permanent

Pay: R17 000,00 - R19 000,00 per month


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