Call Centre Agent
2 weeks ago
Gauteng, East Rand
- R8 000 - R10 000 Monthly Basic Plus Commission
Call Centre Agent (Fixed Term Contract) - Bedfordview - Gauteng
**Please note**: This will initially be a 3 (three) month fixed-term-contract and thereafter possibly extended.
**Purpose of the job**:
Handle all inbound leads through a leads system and ask qualifying questions to determine quality of lead. Allocates leads to specific dealerships. Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
**Salary**:
- Conduct outbound calls to clients that submitted leads to purchase a vehicle
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls diligently
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
**Salary**:
R8 000 Basic Salary + Commission of between R1k - R2k based on KPI's.
**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
- Theresa Terblanche
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