Risk Analyst

3 days ago

Cape Town, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

Proactively identify, investigate and respond to risks, potential fraudulent behaviours and trends, by analysing data and investigating cases and developing timeous mitigating controls and action plans to limit the financial and risk exposures within the sales, service, and claims processes.

**Requirements**:

- BCom Risk Management/Accounting/Financial Management or related degree
- Knowledge of applicable legislation landscape
- 5+ years’ experience in risk management or risk analysis or related experience
- Business acumen
- Data analysis using SQL/Python/R/Excel etc.
- Critical thinking and inquisitive nature
- Stakeholder management skills
- Reporting skills
- Problem-solving skills
- Analytical thinking
- Attention to detail

**Duties & Responsibilities**

The Risk Analyst has a detailed understanding and knowledge of the relevant business processes and performs data analysis to proactively identify risks, fraud and other adverse behaviours. This role explores the sales, service and claims processes and extracts the relevant data in order to analyse, detect and investigate risks. And further, recommends and drives the process and control improvements required to mitigate and prevent these risks.

Responsible for responding to and actioning operational incidents, suspected fraud and to coordinate and align efforts of the various stakeholders including sales channel support, service & ops, risk, and forensics. And reports back to relevant stakeholders on trends, developments, enhancements, etc.

**INTERNAL PROCESSES**:

- Develop a process for analysing data from sales, service and claims to proactively identify risks and fraud
- Develop the internal suspected fraud investigation process which will consist of a combination of data analytics and business insights
- Perform regular risk evaluation of key processes and systems
- In case of a incident perform and prepare a detailed incident review
- Collaborate with the independent forensic investigator during the investigation of suspected fraud cases
- Challenge and test existing and new proposed processes for weaknesses

**CLIENT**:

- Engage with business and process owners on an ongoing basis
- Advise management on emerging risk trends and potential threats to the business
- Review these processes and where necessary develop and propose to business and process owners mitigating controls, process improvements and management plans to mitigate deemed weaknesses
- Feedback to business the outcomes of investigations and agree appropriate management actions, owners, due dates and track progress thereof

**PEOPLE**:

- Develop and maintain a productive and collaborative working relationship with peers and stakeholders
- Manage own productivity, balancing deliverables and ad hoc priorities
- Continuously develop business and own knowledge of emerging trends and industry themes
- Contribute to continuous innovation and enhancement of risk identification process, tools, system and process improvements
- Engage with and participate in industry bodies and regulators

**FINANCE**:

- Identify and mitigate risk trends to ultimately limit the total exposure due to losses
- Manage financial and other company resources under your control with due respect

**Competencies**
- Curious mindset
- Out of the box thinking
- Able to work independently
- Interpreting large sets of data
- Conclude and form insights
- Develop and manage stakeholder relationships

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