Experiential and Activation Agency Client Services

2 weeks ago

Johannesburg, South Africa a Popular Bunch Full time

**Company overview**:
A Popular Bunch is a leading full-service experiential agency situated in Johannesburg, South Africa. Celebrated for our innovative flair, we craft immersive and memorable experiences by harmoniously blending creativity, technology, and strategic thought. Our compact, yet high-performing team, boasts a wealth of talent spanning creatives, strategists, and event specialists. Entrusted by some of the world's foremost consumer brands, our forte lies in conceiving everything from vast interactive installations to arresting pop-up activations. Deeply rooted in understanding consumer behavior and ignited by storytelling, we architect unparalleled experiences that foster profound ties between brands and their desired audiences. Our unparalleled proficiency in delivering captivating experiences has solidified a Popular Bunch's standing as a beacon in the experiential marketing arena. Our headquarters and expansive production warehouses reside in Johannesburg, yet our reach extends throughout South Africa.

**Job description**: client services director
The client services director will be the senior point of contact for day-to-day management of the business and the ability to sell new ideas and solutions.

**Responsibilities**:
Strategic point of contact for senior clients and establish strong relationships.
Work with management team to bring creative solutions to prospective clients and to build the business of current clients.
Mentor and develop their team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
Encourage respective discipline managers to implement creative solutions.
Implement proprietary and third party tools into the planning process.
Create an effective process and information flow between client services team and other disciplines.
Contribute to client’s business growth by identifying new opportunities.
Assist the operations team with designing the training and implementation of all internal and external tools.
Foster a productive and empowering working environment.
Provide team with all necessary tools and training to improve core expertise and continued career growth.
Build a team to deliver company business and revenue goals.
Partner with operations and finance in building client P&L.
Will lead multiple projects at once and ensure strong integration across the
Lead new business efforts and determine the optimal staffing assignments for new
Ensure that managers and supervisors are fully trained on all aspects of planning and audience reporting; will require use of research tools, as well as excellent writing and presentation skills.
Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.

**Qualifications**:
Minimum of five years experience in experiential and activation agency
Agency background is required
Exceptional new business and client-facing skills.
Experience in growing, managing and inspiring internal teams; strong leadership and organisational skills must be complemented by relationship-building management style.

**Skills**:
**Client relationship management**: ability to build and maintain strong relationships with clients, understanding their needs and providing effective solutions.

**Communication skills**: strong verbal and written communication skills to effectively convey ideas, strategies, and plans to both clients and the internal team.

**Leadership skills**: capability to lead and motivate a team, providing guidance, support, and direction to ensure the successful execution of projects and campaigns.

**Strategic thinking**: ability to think critically and develop innovative strategies that align with client objectives and market trends.

**Project management**: proficiency in managing multiple projects simultaneously, ensuring deadlines are met, and client expectations are exceeded.

**Negotiation skills**: ability to negotiate terms, budgets, and contracts with clients and vendors to ensure favorable outcomes for both parties.

**Problem-solving skills**: capability to identify potential issues and resolve them efficiently to maintain smooth project execution.

**Marketing knowledge**: a comprehensive understanding of marketing principles, trends, and techniques, especially in the context of experiential marketing, is crucial.

**Budgeting and financial skills**: proficiency in managing budgets, allocating resources effectively, and ensuring that projects are delivered within financial constraints.

**Team collaboration**: ability to collaborate effectively with cross-functional teams, including creative, production, and technical teams, to deliver seamless and integrated campaigns.

**Client service orientation**: strong commitment to providing exceptional customer service, ensuring that client needs are met and their expectations are exceed

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