Freight Forwarder, Air
1 week ago
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
**DSV - Global transport and logistics**
Location: Kempton Park
Job Posting Title: Freight Forwarder, Air Import & Export, Air & Sea
Time Type: Full Time
**_ Main purpose of role_**
- Working within a dedicated team to provide an Import and Export Airfreight service to a client within the mining vertical, keeping the customer up to date on the movement of their cargo at all times._
**_Job related duties & requirements._**
- General understanding of the industry and related job requirements for freight forwarding. _
- Liaising and pro-actively communicating with clients throughout the process._
- Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments._
- _Pro-actively communicating and resolving queries or delays for clients._
- _Managing clients KPIs / performance on a monthly basis and productivity of own desk_
- _Making special arrangements / involving the right level of individual to support on critical shipments. _
- _Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends. _
- _Resolving client and routine queries professionally and timorously_
- _Managing costs effectively and carefully._
- _Invoicing out shipment timeously and correctly. _
- _Tracking shipments from collection to collection and arrival._
- _Overtime when applicable _
- _Manage Negative WIPS/ open accruals / open negative accruals._
- _Excellent administrative skills_
- _Admin work will be applicable_
- _Able to work without constant supervision_
- _Able to work under pressure_ _
- _Completion of relevant shipping documents as prescribed by local _& _International authorities_
- _Ensure company performance objectives are achieved_
- _Co-ordinate the movement of cargo on behalf of clients_
- _Follow operational systems and procedures_
- _Develop and maintain working relationships, networks and partnerships_ _that help achieve business goals_
- _Control expenses by actively monitoring waste within your control._
- _Ensure best control of costs and transit at all times on all routes_
- _Problem solving skills: must be able to work with other colleagues,_ _departments, 3rd party suppliers and clients in a proactive and professional manner._
- _Provide positive solutions to all problematic situations_
- _Find innovative ways of reducing errors and omissions_
- _Understand and exceed client's expectations and requirements_
- _Provide innovative, effective solutions to client's needs_
- _Ability to foresee problems arising and provide alternatives and solutions proactively_
- _Accountable for timeous resolution of outstanding debtors queries,foreign debtors queries, creditors reconciliation queries and foreign_ _account queries under your control._
- _Accountable for on time billing to clients_
- _Team player: provide full support to the team and manager_
**_Electives_**
- Good communication skills, both verbally and written._
- Understanding of profit and loss revenue or losses on shipment basis._
- Ownership and self-motivation, to ensure any challenge is addressed immediately and resolved as soon as possible._
- Having an all-round understanding of the airfreight function to ensure solutions can be provided to the client._
- _Min 1 year experience in freight forwarding._
- _Minimum 3 years in the industry_
- _Must have knowledge of import & Export air process_
- _Person must be organized and be able to manage a desk_
- _Self-Motivated and deadline driven_
- _Able to work under pressure when required._
- _Communicate effectively with local colleagues and clients._
- _Team player with positive attitude_
- _Process Driven_
**_Minimum requirements_**
- Own reliable transport_
- Ability to work late and be available on weekends when required. _
- Ability to walk down several stairs._
- Grade 12_
- Ability to travel where required if required._
**_Tertiary Qualification_**
- Matric_
- Qualification in Logistics an added advantage_
**_Computer packages_**_ _
- Cargowise understanding and previous experience would be beneficial._
- Excel / Word intermediate knowledge_
- Strong Outlook understanding and competency_
**DSV - Global transport and logistics**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustaina
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