Freight Forwarder, Air Import

1 week ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Freight Forwarder, Air Import - 46245
Time Type: Full Time

**Main Purpose of The Role**:
To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times.

**Minimum Requirements**:(non-negotiable)
- Min 3 years’ experience in Freight forwarding.
- Min 3 years’ experience in Air Freight Import
- Must have knowledge of import air process

**Qualifications**:

- Matric (essential)
- Qualification in Logistics an added advantage

**Computer packages**
- Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
- Cargowise understanding and previous experience would be beneficial

**Duties and Responsibilities**:

- To manage the import controller daily tasks and functions, as well as acting and escalating where required for all stakeholders.
- Completion of relevant shipping documents as prescribed by local & international authorities
- Ensure company performance objectives are achieved
- Co-ordinate the movement of cargo on behalf of clients
- Follow operational systems and procedures
- Develop and maintain working relationships, networks and partnerships that help achieve business goals
- Control expenses by actively monitoring waste within your control.
- Ensure best control of costs and transit at all times on all routes
- Problem solving skills: must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner
- Provide positive solutions to all problematic situations
- Find innovative ways of reducing errors and omissions
- Understand and exceed client's expectations and requirements
- Provide innovative, effective solutions to client's needs
- Ability to foresee problems arising and provide alternatives and solutions proactively
- Accountable for timeous resolution of outstanding debtors’ queries, foreign debtors’ queries, creditors reconciliation queries and foreign account queries under your control
- Accountable for on time billing to clients
- Managing clients KPIs / performance on a monthly basis and productivity of own desk
- Making special arrangements / involving the right level of individual to support on critical shipments.
- Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
- Resolving client and routine queries professionally and timorously
- Managing costs effectively and carefully.
- Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
- Involvement with Implementation of new accounts that fall under your specifications area of work
- Tracking shipments from collection to collection and arrival.
- Overtime when applicable
- Manage Negative WIPS/ open accruals / open negative accruals.
- Excellent administrative skills
- Admin work will be applicable
- Able to work without constant supervision
- Able to work under pressure
- Communicate effectively
- Well-presented and professionally dressed
- Requires time management
- Driving and enforcing company policies
- Managing own Performance

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