Manager, Senior Air Freight

3 weeks ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Manager, Senior Air Freight
Time Type: Full Time

**Main Purpose of The Role**

To manage the Airfreight team, including the airfreight import and export operational processes / financial results / KPIs and client requirements and support from business as a whole.

**Minimum Requirements**
- Minimum 5 years’ experience in Airfreight
- Minimum 5 years’ experience in freight forwarding
- Must have knowledge of import air process and basic understanding of air export process
- Person must be organized and be able to manage a portfolio of clients / team of individuals
- Self-Motivated and deadline driven
- Able to work under pressure
- Communicate effectively with local colleagues and clients
- Team player with positive attitude
- Process Driven

**Qualifications Required**
- Qualification in Logistics an added advantage

**Computer packages**
- Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
- Cargowise understanding and previous experience would be beneficial
- Strong Outlook understanding and competency

**Duties and Responsibilities**
- Liaising and pro-actively communicating with clients throughout the process.
- Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
- Manage the Job Prof report daily
- Ensure we reach our vendor and debtors targets
- Global office communication
- Manage Intercompany Report
- Manage all required financial reporting applicable
- Manage credit notes
- Ensure the team is billing the correct rates as per client and internal requirements and QMS
- Manage all 3rd party contractors e.g. FSI / Guardforce etc
- Ensure department KPI’s are maintained
- Monitor the team’s performance and output
- Complete the team one on ones annually with feedback given
- Disciplinary action when required
- Monitoring of sick leave and annual leave
- Ensure all cargo are invoiced within the invoicing metric
- Monitor data quality
- Ensure all team members are trained and up to date with Dangerous Goods
- Ensure we share toolbox talks / monthly updates and information with the team and continuously train on Cargowise updates
- Ensure all team members are up to date with handling DG / express/ valuable cargo
- Ensure all team members are monitoring and managing consols, shipment tracking, ETAs etc
- Ensure all team members are completing the billings / rates checking correctly and within metric
- Monitor that AP invoices are imported and communicated with the rest of the team to remove duplicate costs
- Ensure team are updating all milestones throughout shipment lifecycle.
- Continue to drive profits / revenue on all shipments and clients.
- Complete all special reports for clients (support sales and CRM where required)
- Support with client visits / carrier meetings / vendor meetings where required.
- Manage revenue and think of new ways of creating increased revenue
- Manage all operational expenses e.g. telephone, stationery, ensure minimized paper and any other expenses
- Support sales and CRM
- Attend Implementation meetings and ensure accounts are allocated and signed on correctly within operations
- Support with external departments; landside / transport / DSV cold / customs / invoicing
- Continue to support with continuous improvement projects
- Support with interviews / SRFs and RTEs to align to the recruitment process
- Support the team to manage within committees on events / farewells/retirements etc.
- Support the team on escalations form clients / queries and reports to clients and escalate with product and origin.
- Escalate on ongoing issues
- Support the enforcement of company policies, Code of Conduct and values
- Support on all reports; unbooked / profit and loss / unbilled / transactional reports / dummy vendors / credit notes / WIPs / closing files / run offs etc

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