Car Rental Representative

6 days ago


Isando, South Africa Secondments Recruitment Full time

**Job Advert Summary**:
Responsible for the effective management of the rental desk department.
- Ensuring the optimum service delivery practices according to contractual and client expectations

Ensuring vehicle services, maintenance, license disk renewals are up-to date, and that the vehicle is in a roadworthy state at all times

**Minimum Requirements**:
Minimum of 2 years’ experience in car rental industry
- Customer service experience
- Knowledge of vehicles
- Ability to schedule repairs/ maintenance strategically

Required Qualifications:

- Matric - or equivalent
- Valid driver’s license

Required Skills/ Attributes:

- Computer literacy
- Deadline orientated
- Good communication skills and telephone etiquette
- Customer focused
- Work well under pressurized circumstances
- Work well with peers in the same group
- Diligent
- Team player
- Analytical approach

**Duties and Responsibilities**:
Ensuring vehicle services, maintenance, license disk renewals are up-to date, and that the vehicle is in a roadworthy state at all times - Vehicle tracking
- liaising with tracking company, ensuring the safety of the vehicles and present reports to management. - Maintain departmental compliance with company policies and procedures. - Ensure departmental adherence to applicable laws and regulations. - Record keeping. - Negotiate with suppliers. - Resolve disputes. - Analyze the effectiveness of operations. - Implement and enforce policy changes. - Attend to customer queries. - Maintain customer relations.



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