Lead: Business Support

1 week ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The jobholder’s primary responsibility is to be responsible for the management and delivery of turnaround and managed exit strategies to a select pool of “high value” and/or “high risk” and/or “complex” clients that are experiencing financial distress within predominantly (but not limited to) the Business Support portfolio, but can also extend to complex clients within the greater Relationship Banking Credit environment, from time to time, and as per management discretion.

**Job Description**:
Credit Risk Management
- Take ownership for the strategic management of the “high value” / “high risk” / “complex” /”high profile” Relationship Banking distressed client base ensuring that effective strategies are devised and implemented to ensure the management of impairments is within acceptable norms - i.e. impairments are forecast and raised in a timely manner.
- Support the Senior Business Support Specialist as they lead the detailed / complex negotiations with clients, other lenders, creditors and third party advisors regarding the agreement to, and implementation of strategy, to ensure properly mitigated credit risk for the Bank, based on continued Bank support and in the circumstances where strategies may conflict with client goals (e.g. insolvency).
- Where required take the lead in negotiating with clients, other lenders, creditors and third party advisors on complex transaction and/or where capacity is needed.
- Drive pro-active formulation and implementation of strategies pertaining to the client relationship, to improve credit risk.
- Make personal lending decisions within delegated personal mandate.
- Provide assistance and coaching to case managers in formulating strategies for the more complicated cases.
- Evaluation and approval / decline of credit proposals which lie outside the personal mandate of other team members in Business Support across all portfolios.
- Where necessary, stand-in as the chair of the various committees in the absence of the Head of Business Support.
- Attend the Regional, Segment and Relationship Banking Risk committee meetings, from time to time, and at discretion.
- Contribute to overall business and credit policy development.

Change Management
- Drive the development and execution of strategic projects (as required) from time to time
- To take ownership of the watchlist processes and drive standardisation across Business Support in terms of the way in which Business Support reports and measures its KPIs
- Develop and produce a Portfolio Review Committee monthly pack for discussion with Business Support leadership and Risk leadership

People Management
- Coach and support members of the team by assisting their technical development. Be responsible for the sharing of knowledge including technical solutions, tips, ideas and good practices within own and across other teams.
- Ensure that the resources and skills within the team are appropriate and comply with the requirements of the business area.
- Closely monitor and drive Key Performance Indicators/Drivers (as agreed from time to time).
- Ensure adherence to Absa’ values.
- Ensure that employee survey mechanisms are in place and based on the results, that corrective actions are taken where necessary.
- Drive diversity management.
- Build a pool of A players and raise talent levels.
- Be responsible for the sharing of knowledge including technical solutions, tips, ideas and good practices within own and across other teams

Stakeholder Management
- Raise local profile in the team as well as the broader Relationship Banking Credit team and business partners
- Ensure stakeholder alignment and satisfaction utilising sound stakeholder management techniques
- Champion the Business Support team’s relationship with internal and external Clients, develop a strong network of internal contacts, external and panel professionals to maximise financial benefit for the Bank.
- Position and promote Business Support with Relationship Banking Teams, Relationship Banking Risk, Group Risk as well as external Clients, Industry Specialists and peers.

Governance
- Ensure that appropriate mandates are in place and reviewed annually.
- Ensure that standards and/or policies are in place and they align with strategies and reviewed annually
- Ensure that processes and procedures are documented, aligned with strategies and reviewed annually.
- Maintain the necessary meeting and reporting structures to support a highly effective governance structure.
- Comply with the Bank’s credit policies, standards, frameworks and philosophy at all times, and check that any policy b

  • Business Systems Support Technical Lead

    4 days ago

    Johannesburg, South Africa MECS Africa Full time

    South Africa, Gauteng - Jhb Eastern Suburbs - (Market related) Our leading Heavy Equipment Manufacturing client is currently recruiting for a Business Systems Support Technical Lead to provide IT Business Systems technical support and to ensure proper functioning of all Business System software. **Minimum Qualifications**: - Certificate in Information...

  • Business Change Lead

    2 days ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - Monthly Basic Salary (Market related, Negotiable) **BUSINESS CHANGE LEAD**: Our client has the abovementioned role in the Global Programs Department: Lead on the Company programming worldwide, ensuring One Program approach, influencing and humanitarian capacity in Countries and Regions. Ensure an effective network for...

  • Business Change Lead

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa H2R Africa Full time

    Our client has the abovementioned role in the Global Programs Department:Lead on the Company programming worldwide, ensuring One Program approach, influencing and humanitarian capacity in Countries and Regions.Ensure an effective network for evidence and knowledge for impact.Ensure an effective global institutional funding strategy and IF...

  • Business Change Lead

    Found in: Whatjobs ZA C2 - 6 days ago

    Johannesburg, South Africa H2R Africa Full time

    Our client has the abovementioned role in the Global Programs Department:Lead on the Company programming worldwide, ensuring One Program approach, influencing and humanitarian capacity in Countries and Regions.Ensure an effective network for evidence and knowledge for impact.Ensure an effective global institutional funding strategy and IF...

  • Accounts Receivable Team Lead

    4 days ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The Accounts Receivable Team Lead is responsible for planning, leading, organizing and coordinating subordinate staff in their daily operations of various credit control activities including, but not limited to, collections/investigations/review of journals and customer queries. The Team Lead is also responsible for building a...

  • HR Business Partner

    41 minutes ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The incumbent will be responsible for providing an effective and efficient human resource generalist function that is aligned with departmental and company/brand strategic goals. This role assesses and anticipates HR related needs and delivers value added service to management and employees that reflect the business...

  • HR Business Partner Lead

    43 minutes ago

    Johannesburg, South Africa Santam Full time

    What will you do? HR BUSINESS PARTNER LEAD x3 1. Client Solutions 2. Broker Solutions 3. Specialist, Partner Solutions & Santam Re Human Resources has 3 positions available for a HR Business Partner Lead, reporting to the Head: HR Delivery based in Gauteng or Western Cape. You will partner the leadership team of the defined business area and human...

  • Lead: Service Support

    45 minutes ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - Ensure that newly banked deals or CIB TS clients are seamlessly and quickly onboarded and enabled across the range of TS products, channels and solutions. Provide operational support for the effective onboarding of the CIB TS client to meet their needs across the end-to-end client life cycle in line with Nedbank's client service strategy....

  • Decision Support Lead

    7 days ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - getting those that are not saving to save, - getting those who are saving to save more effectively, and - helping to fund Africa **purpose**: - To provide accurate financial reports and information by analysing and interpreting financial data and results**experience and qualifications**: -...

  • Business Relationship Lead

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa IT Ridge Technologies Full time

    The main purpose of this position is to facilitate the partnership between business and the Corporate Services Department (CSD) to ensure delivery of business value and enhanced customer experience.Detailed descriptionLead and drive real estate strategic and transformational projects, initiatives and activities.Manage the ideate phase of projects and other...

  • Lead Solution Architect

    4 days ago

    Johannesburg, South Africa Luphindi Business Solutions (Pty) Ltd Full time

    Job Title: Lead Solution Architect Duration: 1 year Work Location: Hybrid working **Architecture** - Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions - Work in collaboration with delivery teams to independently analyse customer requirements &...

  • Digital Project Lead

    1 day ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Type of Position**: Based in Sandton, the position is responsible to innovate, manage and introduce the integration of new processes, systems, digital facilities as well as innovative enhancements to existing systems to support the strategic goals of the Company, NSO, Brands and Dealers in the Group network. To coordinate, analyze and control all corporate...

  • Business Support Specialist

    2 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Research and development of growth opportunities within existing portfolios to unlocking new revenue opportunities - Increased growth and volumes through successfully obtaining business opportunities - Manage costs / expenses within approved budget to achieve cost efficiencies - Deliver exceptional service that exceeds customers’...

  • Relationship Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Ferva Business Partners Full time

    Role OverviewThe Relationship Manager is responsible for building and maintaining strong relationships with clients in the Insurance Industry. The Relationship Manager will work closely with the Product Managers to understand the data and details around lead volumes, lead costs, conversions and profitability as well as insights into why certain campaigns and...

  • Financial Business Partner Lead

    7 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide financial leadership and guidance to Finance Business Partners to drive the businesss financial objectives by providing accurate value-added financial management information and analysis - Provide input into the budgeting process and monitor utilization for the financial year according to the operational plan. - Produce or review...

  • ERP Support Lead

    2 days ago

    Johannesburg, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: - BSC Degree in IT - 5+ years of experience with Sage 300 and Sage X3 - Knowledge of Windows Server and workstation operating systems - Experience with Microsoft SQL Server which could relate to configuration, support or report writing. - Functional and Technical support - Must have clear criminal record -...

  • Consumer Quality Support Team Lead

    6 days ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are seeking a Quality Assurance Associate Lead who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive and Consumer Operations processes and support all policies, and laws that govern our...

  • Customer Service Support Lead

    3 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 68630 **Job Type** - Permanent **Job Title** - Customer Service Support Lead **Computer Skills** - Advanced Excel,SAP **Industry** - Flavours **City** - Johannesburg **Province** - Gauteng - Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the...

  • Customer Service Support Lead

    7 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 68683 **Job Type** - Permanent **Job Title** - Customer Service Support Lead **Computer Skills** - Advanced Excel,SAP **Industry** - Flavours **City** - Johannesburg **Province** - Gauteng - Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the...

  • S/4hana Core Business Functional Integration Lead

    1 day ago

    Johannesburg, South Africa Salt Recruitment Full time

    Core Business Solution SAP Project - Functional Integration lead Overall Job Purpose: Our client is currently busy with a large strategic business and IT transformation and part of this roadmap includes the implementation of SAP S/4 HANA Private Cloud. This role is to be the Functional Integration Lead Across all streams throughout the lifecycle of the...