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Parts Salesperson Global Grade 07

4 months ago


Middelburg, South Africa Barloworld Equipment Full time

**Key Output**
- Achieve parts sales key performance indicators:

- OTIF (on time in full) orders
- Parts KPI’s
- Ensure customer details are captured accurately when opening a new account
- Grow and promote over the counter sales by promptly providing quotations and a quality customer service
- Ensure quote conversions and report on lost sales
- Accurately interpret and identify customer parts requirements and propose best availability options  Promote complimentary products
- Accountable to manage open sales orders to customers and deliver in shortest possible time period
- Accurately reflect the date and time when customers require parts (required by date)
- Ensure correct information on all orders
- Ensure accurate and timely feedback to customers on order status
- Execute the business continuity process as and when instructed
- Provide an after-hour service as and when required
- Comply with all safety and security rules and policies
- For new customers, request creation of new account and ensure compliance to CES policy requirements
- Capture customer order requirements to produce a quotation
- Determine availability of parts from JDC and overseas parts supply chain to provide accurate information to customers and correctly reflect OTIF date upon conversion of quote. Log CID tickets with CAT to improve leadtime to customers
- Assess various options by consulting SIS, alternative locations, to provide parts to customer within required time frame
- Select appropriate order reason to order parts from supplier considering cut off times, order priorities and additional charges
- Action workflow messages immediately upon receipt; reorder parts if required and inform customers accordingly
- Run report to follow up on back orders, open sales orders and open quotes
- Close open quotes with valid reasons for marketing analysis
- Inform pricing and master data teams on any incorrect data
- Escalate supply problems from supplier to parts manager

**Qualification, Experience and Competencies**
- Grade 12
- Relationship building skills.
- Very good business communication and interpersonal skills.
- Ability to sell the value, Make use of reference material
- Attention to detail; Passion for the brand, Mechanical understanding
- Ability to diffuse difficult situations effectively.
- Ability to provide options.
- Mechanical understanding.
- IMM qualification would be a recommendation
- Basic business and financial acumen.
- Microsoft Skills - Excel, Word, Power Point etc