IT Applications Analyst

3 days ago

Johannesburg, South Africa Specd Full time

**JOB DESCRIPTION:
**Job Title**:IT Applications Analyst

**Job Type**:Permanent

**Job Location**:Bedfordview, Johannesburg

**PURPOSE OF POSITION**:
**QUALIFICATIONS AND EXPERIENCE**:

- Relevant B Degree.
- Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous.
- Proven experience in incident management, IT operations, risk management and change management.
- Experience with insurer and broker systems especially System A, but also others such as Brolink, CIMS, Grail etc.
- Experience in a variety of data integration technologies ETL, flat files, XML, SOAP, etc.
- Knowledge and understanding of goals and the interdependencies of functional departments and groups (in the insurance industry).
- Knowledge and ability to direct end users with the usage of information technology services to accomplish their work requirements and deliverables.
- Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude.
- Highly self-motivated, directed, and change oriented and works with a sense of urgency. Takes pride in their work.
- Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
- Ability to communicate concepts in elegant, concise, eloquent form to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
- A self-starter who is pro-active by nature.

**KEY PERFORMANCE AREAS**:

- Provides delivery and support to the IT Applications Manager to deliver IT services.
- Communicates related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
- Manages testing scripts and identifies opportunities for improvement.
- Negotiates resolution of conflicting requirements across other business units, brokers and/or departments
- Provides regular one-on-one feedback to all members of the team and to the IT Applications Manager.
- Evaluates the contents of service tickets on an ongoing basis and make recommendations on end user staff development.
- Provides honest assessment of any team performance problems as needed in a polite manner in a team meeting or in a one on one.
- Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.
- Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific processes and technologies that support the businesss plans and IT strategy.
- Ensure full adherence to policies and procedures that are compliant with industry and regulatory policies.
- Prepares analysis and or proposals for other departments when necessary.
- Serves as an internal consultant to other IT management staff and the broader business as needed.
- Assists with the contents of project status reports and overall project summaries
- ready state
- Ensures daily jobs including backups are run successfully, timeously and takes proactive responsibility to coordinate issues with the business and provides regular feedback on failed after hours processes.
- Reports anomalies timeously and proactively i.e., disk space growth, DB locks, indexing and tuning requirements for databases etc.
- Plans, schedules and tracks incidents and change request timelines
- Monitors and reports on progress of his/her own project deliverables to appropriate stakeholders.

**Package & Remuneration**:

- Negotiable depending on Qualifications and Experience.

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