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IT Applications Analyst

4 months ago

Johannesburg, South Africa Specd Full time

**JOB DESCRIPTION**

1. JOB TITLE: IT Applications Analyst

2. LOCATION: Head Office -Bedfordview

3. APPOINTMENT: Reports to the IT Business Applications Manager

4. QUALIFICATIONS AND EXPERIENCE:

- Relevant B Degree.
- Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous.
- Proven experience in incident management, IT operations, risk management and change management.
- Experience with insurer and broker systems especially System A, but also others such as Brolink, CIMS, Grail etc.
- Experience in a variety of data integration technologies ETL, flat files, XML, SOAP, etc.

5. KEY PERFORMANCE AREAS:
- Provides delivery and support to the IT Applications Manager to deliver IT services.-
- Communicates related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.-
- Manages testing scripts and identifies opportunities for improvement.- Negotiates resolution of conflicting requirements across other business units, brokers and/or departments.- Negotiates resolution of conflicting requirements across other business units, brokers and/or departments.- Provides regular one-on-one feedback to all members of the team and to the IT Applications Manager.- Evaluates the contents of service tickets on an ongoing basis and make recommendations on end user staff development.- Provides honest assessment of any team performance problems as needed in a polite manner in a team meeting or in a one on one.- Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.- Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific processes and technologies that support the businesss plans and
- IT strategy.- Ensure full adherence to policies and procedures that are compliant with industry and regulatory policies.- Prepares analysis and or proposals for other departments when necessary.- Serves as an internal consultant to other IT management staff and the broader business as needed. Ensures daily jobs including backups are run successfully, timeously and takes proactive responsibility to co ordinate issues with the business and provides regular feedback on
- failed after hours processes.- Reports anomalies timeously and pro-actively i.e disk space growth, DB locks, indexing and tuning requirements for databases etc.- Plans, schedules and tracks incidents and change request timelines.- Monitors and reports on progress of his/her own project deliverables to appropriate stakeholder.