Retentions Consultant

4 weeks ago


Cape Town, South Africa Ignite Fitness Full time

A LEADER IN THE HEALTH & FITNESS SECTOR REQUIRES THE SERVICES OF A HIGHLY TALENTED **RETENTIONS CONSULTANT** TO JOIN THE COMPANY'S EXISTING STAFF COMPLEMENT AT ITS HEAD OFFICE SITUATED IN DURBANVILLE, CAPE TOWN.

**Job Summary**:
To ensure a high level of customer satisfaction through proactive support and active listening. Address customer concerns and provide solutions expeditiously. Responding efficiently, accurately and ensuring clients feel supported and valued. Educate customers on the value of our products and services and retain member through a efficient and effective strategy.

**Minimum Requirements**:

- Matric
- 2 years retentions / customer service experience
- 2 years complaint and escalation handling experience
- Must have strong Microsoft Excel experience
- Health and fitness industry experience preferred
- Excellent verbal and written communication skills (telephone skills, internal communications and client relationships)
- Uses own initiative, be proactive and problem solver
- Trustworthy, honest, punctual and respectful
- Demonstrate sound work ethic
- Ability to solve problems
- Strong attention to detail and customer focus

Membership administration, ensuring accurate record keeping & database administration.
- Ensuring sales targets are met
- Minimum 50 % conversion ratio of retention members
- Building positive working relationships with existing customers
- Retain existing customers who wish to cancel with the company
- Deal and solve all customer objections
- Ensure our customers receive quality service
- Implement and adhere to compliance with all regulations and company policies
- Successfully present products by utilizing effective sales and persuasion skills in addition to solid product knowledge
- Working towards and achieving set sales targets given by management
- Implement various strategies to increase retention
- Collaborate with different departments to improve retention strategies
- Ability to understand complex customer situations and provide appropriate solutions
- Dealing with and resolving all membership queries and requests within prescribed time frames
- Maintaining accurate and neat filing systems

To apply, submit a copy of your most recent resume via this job portal.

Posted 27 February 2023.

**Job Types**: Full-time, Permanent



  • Cape Town, South Africa ooba Full time

    ooba is in search of an Insurance Retentions Consultant to join it's dynamic team. The purpose of this position is to assist the Insurance division with Capital Legacy leads on a daily basis.


  • Cape Town, South Africa M-KOPA Full time

    We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects. **Responsibilities**: You’ll be expected to - Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime...

  • Sales Consultant

    4 weeks ago


    Cape Town, South Africa Doncour Full time

    **Categories** - Cleaning Industry, Health Care, Hygiene Pest Control, PEST CONTROL, Sales & Marketing, SALES ENGINEERS (TECHNICAL), Waste / Environmental **Location** - CAPE TOWN, WC **Job Information** **VACANCY ALERT** **SALES CONSULTANT** **CAPE TOWN - WESTERN CAPE** Our well-established client base in the **Pest, Cleaning & Hygiene Service**...


  • Cape Town, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB3747)** **Century City, Cape Town, Western Cape** **Market Related** **Fixed term contract** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme...

  • Sales Consultant

    4 weeks ago


    Cape Town, South Africa Migarda Investments - Telkom Mobile Express Full time

    Position: Sales Consultant x 6 Location: Cape Town, Western Cape Telkom Express is looking for highly capable sales consultants to fill roles in the above mentioned stores with a minimum of 1 year sales experience & 1 year cellular experience. As an Agent working in the Vangate Mall store you will report directly to the branch manager Must be mature,...

  • Sales Consultant

    4 weeks ago


    Cape Town, South Africa Migarda Investments - Telkom Mobile Express Full time

    Position: Sales Consultant x 6 Location: Adderley, Western Cape Telkom Express is looking for highly capable sales consultants to fill roles in the above mentioned stores with a minimum of 1 year sales experience & 1 year cellular experience. Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and...


  • Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 26.05.2023 REFERENCE NUMBER FPR 21/23 External SALARY **TCOE**: R1 114 096-R1 549 344 DEPARTMENT Organisational Effectiveness &Innovation DIRECTORATE FUTURE PLANNING AND RESILIENCE Principal Organisational Development Consultant - Organisational Behaviour **Requirements**: - A minimum of a B degree...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client is currently recruiting for a Business Development Consultant with Motor Dealer experience. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization.Location: Cape Town ROLE PURPOSE:The ideal candidate will develop relationships with key accounts to maximize revenue and...


  • Cape Town, South Africa TalentCru Full time

    Our client is currently recruiting for a Business Development Consultant with Motor Dealer experience. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. Location: Cape Town   ROLE PURPOSE: The ideal candidate will develop relationships with key accounts to maximize...


  • Cape Town, South Africa TalentCru Full time

    Our client is currently recruiting for a Business Development Consultant with Motor Dealer experience. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization.Location: Cape Town ROLE PURPOSE:The ideal candidate will develop relationships with key accounts to maximize revenue and...


  • Cape Town, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: - Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. - Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify...


  • Cape Town, South Africa Recruitment Full time

    Student Journey Officer/Customer Service Consultant (JB4148)Century City Town, Western CapeMarket RelatedThe Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and...

  • Investment Consultant

    3 weeks ago


    Cape Town, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...


  • Cape Town, South Africa Tracking Talent Full time

    The Investment Services Consultant’s role is to engage and establish long-lasting relationships with clients and financial advisers in delivering an excellent experience, focused on building trust and confidence. The company is focused on generating long-term wealth for their investors. Looking for recent Graduates with a 65% and above GPA for Matric and...


  • Cape Town, South Africa Crayon Full time

    **How you'll role** **What you'll do** - Discussion and explanation of all funds and products offered - Assisting clients with processing information and quotes - Assisting clients with the tracking and follow-up of transactions in progress - Responding to queries regarding investment performance - Clarifying and explaining investment approach and...


  • Cape Town, South Africa Sagen Advisory Full time

    To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key...


  • Cape Town, South Africa Finding Personnel (Pty) Ltd Full time

    **Job Details**: **Title: Bond Originating Insurance Sales Consultant** **Location: Cape Town** **Permanent: Yes** **Full time: Yes** **Industry: Insurance** **Salary / CTC: R 10 750 basic** **Reports to: Sales Manager** Our Client is seeking a highly motivated and results-driven outbound sales consultant to join their dynamic sales team. As an...


  • Cape Town, South Africa Just Gym Full time

    Overview **Reference** MSC - CT **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - City of Cape Town Metro - Cape Town **Job Type** Permanent **Posted** Thursday, May 11, 2023 **Closing date** 11 Jun 2023 23:59 **Purpose of the job**: Responsible of selling of Memberships and marketing of products, facilities and services and meeting...


  • Cape Town, South Africa Just Gym Full time

    Overview **Reference** MSC - CT **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - City of Cape Town Metro - Cape Town **Job Type** Permanent **Posted** Monday, April 17, 2023 **Closing date** 17 May 2023 23:59 **Purpose of the job**: Responsible of selling of Memberships and marketing of products, facilities and services and meeting...


  • Cape Town, South Africa Finding Personnel (Pty) Ltd Full time

    Our Client is seeking a highly motivated and results-driven outbound sales agent with experience in cold calling to join their dynamic sales team. As an outbound sales consultant, you will be responsible for prospecting potential clients, and closing sales through effective cold calling techniques. This role requires exceptional communication skills, a...