Debtors Clerk

**Listing reference**: 018224**Listing status**: Online-
**Position summary**

**Industry**:Pharmaceutical Sector
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort
- **Contract**:Fixed Term Contract**EE position**:Yes**Introduction**
- We are looking to recruit a permanent Debtors Clerk (6 Months Contract) to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort Lea Glen branch and will report to the Debtors Supervisor.**Job description**

**Job Purpose**:
To protect the accounts receivable balance by collecting against risk profiles in accordance with established credit policies and procedures. Other responsibilities include analyzing risk, performing analysis of customer payment patterns, within existing credit limits & risk categories, and reviewing and releasing credit blocked orders. The Debtors Clerk is further responsible for the follow up and collection of all disputed accounts receivable; identifies and solves any issues with the customer regarding billing for goods or services received. The Debtors Clerk is responsible for the formal feedback to the Team Leaders or Supervisors.

**Key Performance Areas**:

- Internal stakeholder liaison, formal reviews and feedback to supervisors or Team leaders
- Compliance and conformance of dunning process with ISAE3402, credit mandates and KPIs.
- Minimizing overdue or debt in violation while maximizing percent current receivables
- Maintaining the credit integrity of the insured policy cover
- Timely reporting of customer information based on account history and interaction
- Responding to credit inquiries within set service levels (hours)
- On-going interaction with customers, sales, customer service, credit personnel, and other internal and external customers
- Checking credit references and presenting to supervisor or team leader for approval protocols.
- Review and maintain customer credit files and master data
- Analysis of high exposure and high risk accounts
- Monitor credit risk and payment trends and report back to Supervisor or Team Leader.
- Release credit blocked orders
- Support doubtful account processing Assist with departmental reports on an as needed basis
- Minimizing aged balances while maximizing current receivables.
- Identify and communicate collection issues with supervisor or team leader to minimize credit risk
- Provide invoice copies and proofs of delivery to the customer
- Identify payment terms and billing disputes
- Research and resolve duplicate or partial payment
- Work with Customer Service, Sales and customers to resolve collection issues
- Provide a customer statement of account to customers as needed
- Prepare and provide reporting for management
- Research and resolve unauthorized customer deductions
- The task of EDI Support Specialist
- The tasks of deduction processing
- The tasks of customer master data maintenance (within the confines of segration of duties)

**Minimum requirements**

**Skills**:

- Excellent interpersonal skills
- Debt collection and Analytical skills
- Dunning process skills
- Good communication skills with demonstrated clarity in both spoken and written words
- Analytical and judgement skills (ability to take data and support logical, pragmatic resolution of disputes)

**Knowledge**:

- Understanding of Legislation : NCA, CA, CPA and other relevant legislation & standards
- Understanding of credit insurance, credit vetting & legal proceedings
- Achievement focus i.e. high energy levels and commitment to end results
- Proactive results-driven individual
- Responsible for sensitive and confidential information and data

**Personal Competencies required**:

- Attention to detail
- Teamwork

**Required Minimum Education and Qualifications**:

- Matriculation (Maths and Accounting) and a Diploma in Credit Management will be advantageous

**Minimum Experience and Education**:

- At least 3 years’ experience in debt collection in high volume FMCG / Wholesale will be advantageous
- Intermediate level of MS Office (Excel & word)

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