Temp IT Documentation and Training Specialist

6 days ago


Durban, South Africa Tych Business Solutions Full time

**KEY PERFORMANCE AREAS**:
❖ Understand the Concur user requirements

❖ Determine the most appropriate method to assist users in understanding the system

❖ Establish and roll out campaigns to increase user adoption

❖ Create and roll out user surveys and address feedback items

❖ Advise the Concur technical team on any strategies or efficiencies that should be built into the system where possible

❖ Report back to management on user interaction with the system and progress with applied change management strategies

❖ Issue communication companywide or to selected user groups on Concur updates

❖ Any other administrative work item to assist the Concur team in achieving its objectives

❖ Preparation and update of Concur system training material

❖ Execution of training

❖ Creating documentation to handover systems knowledge to business and IT

❖ Creation of SOPs post system go live for sub deliverable projects

❖ Assist technical team in documenting processes for new developments under Concur project

❖ Investigation of problem areas

**QUALIFICATIONS AND EXPERIENCE**:
❖ Accounting/IT related degree.

❖ Super-user level ability with an ERP system - preferably SAP.

❖ Advanced computer literacy (MS Excel, Word, MS Visio etc.)

❖ System and business process flowcharting ability.

❖ Accounting and management accounting knowledge

❖ Documentation experience

❖ Conflict resolution.

❖ Negotiation facilitation.

❖ Ability to lead meetings.

❖ Interfacing with all staff levels.

**COMPETENCIES**:

- Situational awareness.
- Balanced and rapid decision making.
- Integrity (admit mistakes and avoid hiding problems)
- Planning
- Innovative ideas (enhance documentation and make it more practical in order to add value).
- Appropriate judgement (exercise judgement in the exclusion or inclusion of information).
- Perseverance + assertiveness (complete tasks even when User input is sporadic).
- Prioritisation (deal with more than one project activity/problem at the same time)
- Strong communication skills (providing and receiving feedback, coordination).
- Must have a good command of the English language and speak/write English very clearly.



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