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E2e Manager

4 months ago

Pretoria, South Africa Mediro ICT Full time

Steer Operational Excellence within respective area of responsibility.

Collaborate with all relevant Stakeholder i.e. Process and Product Owners, Line Managers, Agile Masters Operations Managers, Operations Experts etc.

Drive the implementation and enhancement of all required Operations structures and processes, as per the client’s Group IT standards and guidelines.

Drive the formalisation of Operations agreements with Customers.

Drive the improvement in Operations knowledge.

Drive the adherence to the Group IT Operations KPIs.

Drive continuous improvement to Operations quality / maturity.

Manage interdepartmental and customer expectations and stakeholder engagement.

Monitor overall Initiative performance, progress, and risk status.

Recommend and steer risk mitigating plans to Stakeholders.

Relevant reporting on overall Initiative to Stakeholders.

**Qualifications/Experience**:
IT / Business Degree / Diploma / equivalent years of experience

ITIL Certification advantageous

Project Management Qualification advantageous

Scrum Master Qualification advantageous

10+ years’ experience as a Project Manager and / or Scrum Master

10+ years Operations experience in terms of Processes, KPIs, Quality Management etc.

**Essential Skills Requirements**:
Extensive experience with DevOps Processes and tools.

Extensive experience with ITIL principles and processes, in particular related to IT Operations.

Extensive experience with Release Management, in complex and production critical environments.

Experience in Agile and waterfall methodologies.

Knowledge and experience with project management principles and methodologies, related to software development.

**Advantageous Skills Requirements**:
Solid working experience of the client’s Group IT Operations processes, KPIs, deliverables etc.

Jira and Confluence

More than 10 Years