Group Operations Manager
1 week ago
Promotes hotel's policies and philosophies to associates and guests through direct and indirect interaction.
- Creates the hotel's annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.
- Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.
- Implements programs that meet corporate goals and objectives.
- Evaluates the results of overall operations regularly and systematically and reports these results to the CEO and CFO.
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
- Ensures a professional image at all times through appropriate business appearance and dress.
- Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values.
- Performs other duties are assigned to meet business objectives.
- Responsible for the overall Revenue, Sales, and Operational Performance of each asset in his/her region.
- Responsible for GSS Performance of each hotel in his/her region, ensuring all hotels exceed the Brand average and do not fall below the Brand Required minimum threshold.
- Promote Company's policies and philosophies to all General Managers. Ensure proper follow up and follow thru on company deadlines and initiatives.
- Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.
- Responsible for ensuring all hotels are meeting the Brand Guidelines for service, quality, training, and product. All hotels must pass annual of bi-annual inspections.
- Conducts weekly calls focused on monitoring hotel performance and updating any general concerns.
- Conduct annual General Manager Performance Evaluations.
- Conducts monthly P&L Reviews with each General Manager to ensure focus on areas of opportunity and develop actions plans to improve performance.
- Review of Monthly Performance Reviews by each property.
- Participate on Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals.
- Works jointly with the Regional Revenue Manager and Regional Director of Sales in their region to ensure Sales, Marketing, and Revenue strategies are in line allowing us to achieve RPI goals.
**EDUCATION AND EXPERIENCE**:
- Bachelor's degree in Hospitality, Hotel or Restaurant Management or related field.
- Ten (10) years hotel leadership experience with a reputable hotel brand.
- High proficiency with Microsoft Office including Outlook, Excel, PowerPoint and Word.
**KNOWLEDGE, SKILLS AND ABILITIES**:
- Knowledge and deep understanding of all aspects of hotel operations.
- Must be detail oriented, with strong self organization and communication skills.
- Promotes an atmosphere of teamwork with the ability to lead by example.
- Builds morale and spirit while instilling an industry leading guest service attitude in all associates.
- Strong customer service orientation and skills with exceptional attention to detail.
- "Hands-on" leadership approach to management and team development.
- Must be able to prioritize Regional functions in order to meet all deadlines.
- Executes all performance management, oversee recruitment & retention programs to include bonus program & annual reviews.
- Well-versed in strategic planning and operational execution
- Excellent communicator and dynamic presenter.
- Ability to lead, motivate and direct with clear communication.
- ** TRAVEL**:Up to 75% of time
**JOB COMPETENCIES**:
- **_ Commitment to Task_**: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
- **_ Communication Skills_**: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
- **_ Flexibility_**: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- **_ Initiative_**: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
- **_ Managing Execution_**: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
- **_ Teamwork_**: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's d
-
Devsecops Specialist
1 week ago
Centurion, South Africa Group Operations Full time**Introduction** Momentum Metropolitan Holdings (MMH) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and...
-
Head: Cloud Center of Excellence
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** Group Technology (GRIT) is on the journey of a cloud and business operating model transformation to meet the demands and the needs of a digital organisation (MMH). The cloud is an essential building block that aims to enable our business strategy. The Cloud Centre of Excellence comprises of the Cloud Business Office and the Cloud Platform...
-
Ibmi System Administrator
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** **Role Purpose** An IBMi Administrator will work closely with all other MMH BU’s, Group IT and with the IBMi team. This role will report to the Group IT IBMi Manager and will require specific skills in the IBMi environment. This is a L1 position within the Group IT IBMi Technical Team. **Requirements**: - Grade 12 or equivalent...
-
Cloud Platform Engineering Lead
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** **Requirements**: -...
-
Junior Human Capital Business Partner
7 months ago
Centurion, South Africa Group Operations Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Service Manager: Hospital Benefit Group
2 weeks ago
Centurion, South Africa PPS Group Full timeTHE IDEAL CANDIDATE SHOULD HAVE: - A minimum of a Grade 12 and Registered Nursing qualification. - Sound Clinical knowledge. - Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage. - Ability to effectively communicate at all levels. - Computer literacy (MS Office and Medical...
-
Internal Communication Manager
2 weeks ago
Centurion, South Africa Group IT Operations Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, withMultiply (wellness and rewards programme), and our other specialistbrands, including Guardrisk and Eris Property Group, the groupenables business and people from all walks of life to achieve theirfinancial goals and life aspirations. **Role Purpose** - Develop, implement and...
-
Cloud Architect
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role...
-
Personal Assistant
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Ensure the smooth...
-
Project Administrator
7 months ago
Centurion, South Africa Group IT Operations Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and ErisProperty Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...
-
Group Manager, People Operations
7 months ago
Centurion, South Africa Exxaro Recruitment Full time**Job Advert Summary**: At the heart of Exxaro Resources, our success story is not just written in numbers but in the vibrant tapestry of our people. We are more than a company. We are a winning team, a community of passionate individuals who find fulfilment in shared victories. Joining Exxaro isn't just about a job; it's about becoming part of a winning...
-
Group Financial Manager
2 months ago
Centurion, South Africa Jobted ZA C2 Full timeYour responsibilities will include but are not limited to: Serve as a key member of the Exco, contributing to the overall strategic direction of the group and ensuring that financial goals align with broader business objectives Present financial performance, forecasts, and key performance indicators (KPIs) to the Board, highlighting critical issues and...
-
Group Financial Manager
3 weeks ago
Centurion, South Africa Communicate Recruitment Full timeYour responsibilities will include but are not limited to:Serve as a key member of the Exco, contributing to the overall strategic direction of the group and ensuring that financial goals align with broader business objectivesPresent financial performance, forecasts, and key performance indicators (KPIs) to the Board, highlighting critical issues and...
-
Group Financial Manager
3 weeks ago
Centurion, South Africa Communicate Recruitment Full timeYour responsibilities will include but are not limited to:Serve as a key member of the Exco, contributing to the overall strategic direction of the group and ensuring that financial goals align with broader business objectivesPresent financial performance, forecasts, and key performance indicators (KPIs) to the Board, highlighting critical issues and...
-
Group IT Systems Administrator
3 months ago
Centurion, South Africa The Tolcon Group Full timeMain Job PurposeThe Systems Administrator is responsible for the upkeep, configuration, installation, troubleshooting and providing operational support of the organization's computer systems, while ensuring optimal infrastructure and business uptime. These include local area networks (LAN), wide area networks (WAN), other data communication systems and...
-
Senior Financial Operations Manager
1 month ago
Centurion, Gauteng, South Africa Hello Group Full timeJob Title: Senior Financial Operations ManagerWe are seeking a highly skilled and experienced Senior Financial Operations Manager to join our team at Hello Group in Centurion, Gauteng.Estimated Salary: R1 200 000 - R1 500 000 per annumAbout the Role:The successful candidate will lead and mentor a team of finance professionals, providing guidance, training,...
-
Junior Penetration Tester
7 months ago
Centurion, South Africa Group Operations Full time**Introduction** **Role Purpose** **Requirements**: - Matric is required. - 1 year experience in similar role. - At least one year of practical experience in penetration testing. - An understanding of OWASP, PTES and other penetration testing methodologies - Knowledge of how modern web apps are designed, developed, and deployed across different platforms....
-
Group Risk and Facilities Manager
2 months ago
Centurion, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Group Risk and Facilities Manager** **Hotel Group - Centurion, Gauteng** **Requirements**: - Relevant qualifications or diploma in Facilities or Maintenance - Minimum of 5-years working in Facilities in a senior role. - Facilities Management and Maintenance Experience. - Must have property facilities management...
-
Senior Operational Risk Specialist
7 days ago
Centurion, South Africa Group Finance Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The Senior...
-
Group Fm
2 days ago
Centurion, South Africa Communicate Recruitment Full timeExciting opportunity for a Group Finance Manager - Operations within the Security industry. A market-leading concern, continuously growing its national presence within the Security industry, is looking for the skills of a Chartered Accountant to join their team as a Group Finance Manager - Operations to be responsible for the full finance function. If you...