Customer Care Agent

1 week ago

Stellenbosch, South Africa FlightScope Full time

As a Customer Care Agent, you will be our company's first line of support services. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting, and resolving any issues they might experience with our products
To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints quickly and effectively, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele.

**Main Responsibilities**:

- Handle general customer queries
- Diagnose and troubleshoot customer problems
- Resolve fundamental product technical issues
- Training customers
- Handle customer complaints.
- Customer issue reporting
- Product and Software Testing

**Requirements**:

- Own/reliable transport required
- Bilingual - Conversant in English and Afrikaans
- Ability to work shifts
- Key knowledge of Golf

**Qualifications**: High school certificate; additional certification in Client Services Management a plus

**Experience**: 1+ years experience in a similar role

**Knowledge & Skills**:

- Proven work experience in Client Support Services
- Proficiency in Microsoft Office Suite
- Excellent attention to detail
- Good conflict and change management skills
- Good communication and interpersonal skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Professional attitude and appearance Solid written and verbal communication skills

**Job Types**: Full-time, Permanent, Temporary

COVID-19 considerations:
We are up to date with all Covid-19 protocols and regulations.

**Experience**:

- Golf: 1 year (required)
Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

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