Guest Relations Manager

4 weeks ago

Pretoria, South Africa Finding Personnel Full time

REF NUMBER**:FP027**

STATUS**: VERY URGENT / OPEN FOR APPLICATIONS**

****

PLEASE TAKE NOTE
- A copy of your CV
- Copy of your ID,
- Copy of valid drivers license
- All qualifications (Matric and Tertiary Qualifications)
- A clear and recent head and shoulders image of yourself

**CV must include the following or will not be processed**:
**Full CV (**FULL name and what you are known as**) **with all dates - e.g. Jan 2015 - Jul 2018 (not just year**)**

**Reasons for leaving each position**

High School & Tertiary Education must have the year completed **and the institution name**

Your current notice period (1 Calendar month or 30 days)

Your current salary package including benefits (CTC)

****

JOB DETAILS

AREA: PRETORIA, GAUTENG

INDUSTRY: HOSPITALITY AND TOURISM

SALARY / CTC : R20 000 net salary (negotiable)

REPORTS TO: OWNER

WILL BE AN ADVANTAGE IF YOU ARE AVAILABLE IMMEDIATELY

****

We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.

****

ABOUT THE COMPANY

This luxury boutique hotel was created with a passion for unmatched architectural and interior design and a desire to provide an elevated hotel experience to the surrounding areas in Pretoria East. It is the perfect destination for a luxury weekend visit or important business trip. The hotel has also become a desirable place for birthday and other events.

****

ROLES AND RESPONSIBILITIES
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Liaise with other staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
- Providing reports to senior manager on the activities
- Ensure that all guest house rules are being adhered to by guests, if rules are not being adhered to then guests need to be dealt with in a diplomatic yet stern manner

****

REQUIRED SKILLS, EXPERIENCE & COMPETENCIES
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software
- Proficiency in English; Afrikaans and German. Knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation

****

REQUIRED QUALIFICATIONS
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field would be beneficial.

**Salary**: R20,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality (required)
- Tourism (required)

**Language**:

- English (required)
- Afrikaans (required)
- German (required)

Application Deadline: 2023/05/02

  • Assistant Guest House Manager

    3 weeks ago

    Pretoria, South Africa Opikopi Guest House Full time

    Our guest house offers 5-star accommodation, conference facilities, restaurant and function venue. You will be responsible for overseeing and operating the guest house. Assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, stock taking, security and reservations, handling guest...

  • Guest Relations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service...

  • Guest Relations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Finding Personnel Full time

    REF NUMBER:FP027STATUS: VERY URGENT / OPEN FOR APPLICATIONSPLEASE TAKE NOTE A copy of your CV Copy of your ID, Copy of valid drivers license All qualifications (Matric and Tertiary Qualifications) A clear and recent head and shoulders image of yourselfCV must include the following or will not be processed:Full CV (FULL name and what you are known as) with...

  • Spa Guest Relations Officer

    2 weeks ago

    Pretoria, South Africa Matched Recruitment Full time

    My client, a seasoned operator of high-end spa facilities are currently expanding their existing property in Pretoria and various positions have become available. We are looking for 3 experienced Guest Relations Officers to join our client. You must have experience in the spa & beauty industries and be able to work normal retail hours. Salaries are market...

  • Spa Guest Relations Officer

    2 weeks ago

    Pretoria, Gauteng, South Africa Matched Recruitment Full time

    My client, a seasoned operator of high-end spa facilities are currently expanding their existing property in Pretoria and various positions have become available.We are looking for 3 experienced Guest Relations Officers to join our client. You must have experience in the spa & beauty industries and be able to work normal retail hours. Salaries are market...

  • Guest Relations Manager, Gauteng

    2 weeks ago

    Pretoria, Gauteng, South Africa HotelJobs Full time

    Required for Marriott property in GautengR22K CTC Previous Marriott/Protea background and understanding of the Marriott Guest platforms systems advantageous Diploma in hotel management or customer service 23 years' experience in a supervisory or management position in the hotel industry Well groomed with excellent communication skillsTo apply, send full CV +...

  • Front Office/guest Relations Manager 5

    2 weeks ago

    Pretoria, South Africa HotelJobs.co.za Full time

    High energy, hotshot manager required for leading luxury hotel brand, 2 hours from CT! 5* luxury experience essential! **Profile**: - Fulfill all administrative requirements of the Front Office - Implement HR policies/legislative requirements - Develop & implement action plans ensuring the optimal functioning of all FO operational/functional areas -...

  • Guest Experience Expert-

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Porter/ Guest Arrival Expert

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***The acquisition and maintenance of GUESTSTo greet and offer assistance to GUESTS arriving at hotel...

  • Guest Services Coordinator

    3 weeks ago

    Pretoria, South Africa Kontak Recruitment SA Full time

    Pretoria, Gauteng - Hospitality/Travel **Guest Services Coordinator (JB4333)** Pretoria, Gauteng R9 500 per month + accommodation Permanent Our client offers executive and luxury accommodation for both local and international guests. You will be required to provide guests with a professional approach, providing a customer-centric service from check-in to...

  • Guest Experience Expert-

    5 days ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121079 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert/receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category AdministrativeLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update...

  • Guest Experience Expert

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Pretoria Loftus Park, 416 Kirkness Street, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***SOUTH AFRICAN CITIZENS ONLYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    4 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24044745 **Job Category** Administrative **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases...

  • Receptionist (Guest Experience Expert) - Protea

    4 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23087745 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Arrival Expert- Protea Hotel Fire

    2 weeks ago

    Pretoria, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that impression to be...

  • Guest Experience Expert

    3 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23010260 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Pretoria Loftus Park, 416 Kirkness Street, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** South African Citizens Only Our jobs aren’t just about...

  • Guest Arrival Expert- Protea Hotel Fire

    7 days ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24060627 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Porter/guest Arrival Expert- Protea Hotel Fire

    5 days ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23121105 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Guest Experience Expert

    7 days ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23118845 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Pretoria Loftus Park, 416 Kirkness Street, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** SOUTH AFRICAN CITIZENS ONLY Our jobs aren’t just about...