Reservations Agent Position

2 weeks ago


Durban North, South Africa The Riverside Hotel Full time

**Reservations Agent Position**

**(Reservations Department)**

A very exciting opportunity exists for a Reservations Agent to work in the Reservations Department at the Riverside Hotel.

Overview:
**Salary**: Market and experience
- related

Position: Permanent

Working hours: Monday - Friday 8h00 to 16h30

Saturday
- 8h00 to 14h00

MINIMUM ESSENTIAL QUALIFICATIONS:
Matric Minimum of 3 years’ Hospitality FOH experience in a similar position at a 4-Star luxury property/establishment
- Proficient in MS Office, MS Word & MS Excel
- Telesales experience within hospitality environment
- Excellent command of the English Language (verbal & written)
- High level of telephone etiquette & excellent all-round communication skills
- High degree of confidentiality and integrity
- Ability to work in a demanding & challenging environment
- Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
- Contactable references
- Solid work history and sober habits
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager - Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department
- Maximise sales, upselling of other revenue streams
- Be required to perform all reasonable duties and tasks assigned to you over and above those listed in relation to your position

**Job Type**: Permanent

Ability to commute/relocate:

- Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/03/13


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