Agent Mentor

3 weeks ago


Durban, South Africa Daly Credit Corporation Full time

**Department**

Human Resources, Auditing, and Training

**Position**

1x Agent Mentor (Durban office)

**Purpose of the Job**

The primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures.

**Minimum Qualifications**

**and Experiences**
- Matric
- Minimum two (2) years experience in coaching and development of staff. MS Office Package

**Responsibilities**:

- Listen to data voice recordings and examine the call quality
- Identify the positives and negatives of the call
- Provide feedback to both Agents on the coaching conducted
- Extract calls via Vici-dial daily
- Provide audit stats to an immediate superior daily
- Effectively plan, organize, manage, and direct the activities, services, and operations for Coaching and Mentoring of staff within the department
- To ensure that the KAMS are kept informed as to any unresolved issues regarding performance, debtor-related queries, etc.
- Staff Management
- Compiling daily feedback on agent attendance
- Updating of Attendance Registers
- Monitoring month-to-date progress and reverting to agents
- Managing leave requisition on ESS
- Ensure daily productivity is met
- To monitor the dialer activity and take the necessary corrective action where necessary to improve performance
- Issuing of discipline in accordance with company policies and procedures

**Competencies Required**
- Attention to detail
- Accuracy
- Ability to Focus
- Target Driven
- Excellent Communication Skills
- Able to liaise with clients
- Able to work under pressure
- Enthusiastic Energetic and vibrant
- Adaptive Learner
- Ability to work in a team environment

**Additional Competency Testing**
- Computer Literate in Excel, Word
- Excellent written communication and numerical skills

**Working Hours Mon - Fri**

Operational Rotational Times

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/08/25



  • Durban, South Africa Daly Credit Corporation Full time

    **Department** Human Resources, Auditing, and Training **Position** 1x Agent Mentor (Durban office) **Purpose of the Job** The primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures. **Minimum Qualifications** **and Experiences** - Matric - Minimum two (2) years...

  • Field Sales Manager

    1 month ago


    Durban, South Africa Job Crystal (Pty) Ltd Full time

    **Job Title: Field Sales Manager (KZN South)** **Area: Durban, KZN** Hands-on experience managing field staff is a pre-requisite. **DUTIES AND RESPONSIBILITIES**: Monthly sales and targets Management of sales team consisting of both sales reps and independent agents in local area to ensure individual targets are met. Participating in growing these teams...


  • Durban, South Africa Aramex Full time

    **Key Responsibilities** - Manage the operational excellence of between 3-5 branches. - Deliver sustainable cost benefits to the business. - Develop and mentor your direct reports. - Leadership - Ensure that all operational aspects are managed in accordance with company requirements - Manage and deliver projects within time and budget when required. -...

  • Sr. Trainer

    1 month ago


    Durban, South Africa PK Global Full time

    Job Title: Sr. Trainer - German **Job Description**: The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...


  • Durban, South Africa Spire Property Solutions Full time

    **Job description** Are you a motivated and driven individual with a passion for commercial property? Do you have a keen eye for identifying opportunities and negotiating successful deals? If so, we are looking for skilled commercial property brokers to join our successful broking team in KwaZulu Natal.As a commercial property agent, you will be responsible...

  • Training Facilitator

    1 month ago


    Durban, South Africa Mdalisu Financial Services Full time

    **Job Requirements**: - Facilitator accreditation & or 2 to 5years facilitation experience - FAIS & or RE5 completed (advantageous) - Meeting the required outcomes of the organisations wrt. sales & service targets - Understanding of debit order collection systems **Skills & Abilities**: 1.Technical - basic computer skills (MS Office). 2. Excellent verbal...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    Location:Durban, South AfricaSalary:Competitive salary, uncapped commission, various incentives, opportunities for growth and self-development, monthly bonusesRecruiter:ExhilarateJob Ref:ChrisLocation:WestvilleEarnings:Uncapped commission, additional target bonuses, accelerated career growthPosition Type:PermanentContract Type:Full TimeWorking Hours:Mon –...

  • Sales Trainer

    1 month ago


    Durban, South Africa PK Global Full time

    Job Title: Sales Trainer **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and...

  • Operations Manager

    4 weeks ago


    Durban, South Africa Nimble Group Full time

    **OPERATIONS MANAGER** **Reporting to**: Operations Executive **Job Purpose**:Acquired Debt Portfolio - To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the...

  • Sales Manager

    4 weeks ago


    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** To manage the production environment with the focus on people leadership, maximising productivity and revenue generation, with the specialism in one or more of the following areas: - Onboarding and testing of new Campaigns - Inbound and Digital Campaigns - BPO / International Business - Insurance Sales - Cross Sell / Upsell /...