Technical Sales Rep

6 days ago

Pinetown, South Africa Complement Recruitment Full time

**Technical Sales Representative - Durban Kwazulu Natal**

**Salary: R25-30K CTC**

**Purpose of Position**:
Complement Recruitment are recruiting for a Technical Sales Representative for a permanent position in Hillcrest, Durban Kwazulu Natal. Applicants from the Ink / Print industry will take preference. Benefits include medical aid and provident fund contributions as well as disability cover. Applicants from Pinetown and surrounding areas welcome to apply. This position reports to the Chief Sales & Marketing Manager.

**Minimum Requirements**:

- B-Tech/B. E or Diploma in Chemicals/Polymer Chemistry
- 3-5 Years technical external sales experience from the Ink / Print industry
- MS Office with sound computer knowledge
- Experience working with Oracle will be advantageous
- Own transport - based in Hillcrest / Pinetown surrounds
- Must be neat and organized
- The role requires incumbent to visit customer sites to support technical queries as he/she will be the single point of contact for any customer complaints/Sales/development queries.
- The incumbent should have thorough knowledge of compliances related different markets for e.g., REACH, FDA etc.

Skills And Knowledge:

- Customer Focused
- Flexible
- Communication skills
- Planning and execution
- Interface Skills
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
- Must be results-orientated and able to work both independently and within a team environment.
- Accuracy and attention to detail
- Consistently present a positive attitude towards company and customers

**Duties**:

- To develop sustainable technical solutions to the recurring issues affecting the performance of our products at customer end.
- To conduct product trials and approvals with customers and or brand owners.
- To support sales team with projects to maintain and increase market share
- To support sustainability initiatives in line with global strategy and market needs.
- To support business in providing quality product and services to diverse customer base in domestic markets having complex and varied quality and performance related requirements.

**Principal Accountabilities & Responsibilities**

Accountabilities Responsibilities Control Point
- Customer complaint handling
- Control on customer complaints pertaining to product quality & packaging
- Turn-around time to resolve customer complaints
- Minimize customer claims related product quality

Technical Services Support To Customers
- Coordinate & interface with customers to understand chronic issues and their expectations
- Consult with production & related processes team to resolve issues
- Support to quality assurance team if required
- Lead time in providing support or resolving Issues

Benchmarking And Establishing Quality Standards For New Products
- Ensure that regularly competitors samples are checked, and recommendation made to production for quality improvement
- Develop and guide in implementation of quality systems and standards for new product
- No of new initiatives implemented

Decision Making Boundaries:

- Approval under special conditions in consultation with Sales Head
- Financial decision for any related sanction notes
- Financial decision for any related Trials

Primary Interactions:

- Work closely with internal cross-functional partners to ensure responsiveness to customer requests.

Domestic And Exports Marketing Team
- Understanding about the quality requirements of the customers and making improvements in the product for both as and when required

External Customers
- For product related specifications, complaints resolution etc. as and when required
- Quality department of other units for getting feedback on the product quality being produced as required
- Sales Head and other HODs at Site - Improvement in systems and processes, share customer complaints relevant to them

**Find Us on Social Media**

**Job Types**: Full-time, Permanent

**Salary**: R25,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Pinetown, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- External Sales Digital Print Ink: 3 years (required)

License/Certification:

- Own Transport (preferred)

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