Principal Technical Assistant

2 weeks ago


Cape Town, South Africa Affirmative Portfolios Full time

**Technical ~ Sales / Marketing / Communications**
**Cape Town - Western Cape**
***:
**Principal Technical Assistant - Cape Town**

**The TES employee(s) will be responsible for the following function / work**:
1. Live alarm and incident monitoring

2. Call taking from key authorised users or clients

3. Incident call logging to relevant resolver group

4. Incident coordination and escalation of calls

5. Adhoc requests for reports

6. Ensure shift handover documentation is complete

7. Perform Change management checks

8. Access control

9. Handle incident management issues accordingly and as instructed

**The TES employee(s) must meet the following requirements**:
**Qualification**: Minimum Grade 12

**Experience**:3 years’ experience in a relevant environment

**Other skills /requirements (Specify)**

1. Valid driver’s licence with own vehicle

2. Ability to work shifts

3. Good communication skills and etiquette

4. Experience in a technical operations centre an advantage



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