Journey Management Manager

6 months ago

Cape Town, South Africa Crisis24 Full time

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

The Journey Management Manager plays a crucial role in the security business by ensuring safe and efficient planning, execution, and monitoring of journeys taken by clients, vehicles, staff on the ground and equipment. Their primary responsibility is to ensure they assess risks, create travel plans, and coordinate communication throughout the end-to-end process of the task. Providing Safety, efficiency, attention to detail and excellent customer service as the top priorities. Additionally, the Journey Management Manager is responsible for adhering to the company systems, policies, and processes, while establishing and maintaining excellent service delivery across all countries of operation.
Key responsibilities

**1.Client and Vendor Liaison**:

- Serve as the primary point of contact for clients and vendors, handling inquiries, requests for clarification, and providing necessary information.
- Maintain strong relationships, during the task, with the client and in country security vendor, ensuring their satisfaction and addressing any issues promptly.
- Coordinate and schedule meetings, both internal and external, as required.
- Collaborate with client, GWI control rooms and vendors to gather relevant information and ensure accurate communication and planning takes place.

**2. Database Management**:

- Maintain and update the journey management security vendor database with accurate and up-to-date information, to include costs and service delivery timelines.
- Ensure the rate card remains current, data integrity and confidentiality of all records.
- Generate reports and provide insights based on the data collected.
- Manage the vendor onboarding and Due Diligence process, ensure compliance to the GWI standard.

**3. Billing and Invoicing**:

- Prepare and issue invoices to clients accurately and in a timely manner.
- Track all journey management tasks and generate a monthly report on revenue and statistics.
- Track and monitor monthly reconciliation specifically on payment status, following up on any outstanding payments or invoices; and to ensure clients and vendors are paid within the
- prescribed window.
- Liaise with the finance department to resolve any billing or invoicing discrepancies.
- Remotely monitor and track if the country billing departments are using the accurate use of the
- Microsoft Dynamics (NAV) Journey management dimensions, capture all costs associated with each movement, are aware of the individual vendor payment plans and have oversight of the JM journal corrections.

**4. Task Oversight, sales, and Administration Support**:

- In coordination with the team, prepare the task costing sheet and subsequent proposal for submission to the client.
- Ensure all required documents have been completed and provided prior to task commencing, this to include, visitor form, task order and vendor agreements.
- Assist in the coordination and management of the administration before, during and after a JM task.
- Monitor task progress, ensuring deadlines are met and escalating any issues as appropriate.

Provide administrative support to the team, including document preparation, filing, and general office management tasks.

**Principal Outputs of this Role**:

- Monitor the progress of journeys in real time using tracking systems and communication tools.
- Efficient management of business unit and overall business profitability.
- Operations efficiency and cost reduction in accordance with the set parameter.
- Overseeing continued entrenchment of smart and intelligent technology in our operation’s service provision across the country. Achieve operational excellence by building a quality, cost driven business unit.
- Highly motivated operations staff with clear roles and responsibilities within the Business Unit

Accountability
The Journey Management Manager is accountable to th

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