Installation Support Agent
1 week ago
We are currently recruiting for Installations Support Agent to be based at Head Office-Centurion. The Incumbent will be responsible for ensuring the quality of the out-put on the product installed on the client’s vehicles. To ensure that the unit installed in the client’s vehicle meets the quality standards as envisaged by Eks in order to fulfil its commitment to the customers.
**Responsibilities**:
- Ensuring the quality of the installations as escalated by Technicians.
- Testing all installations and ensuring the functionality of the unit past installation.
- Creating installations test sheets after completion of every test.
- Reporting daily activities to the testing supervisor.
- Liaising with Technicians to ensure that all the job cards are submitted during the testing process.
**Requirements**:
- Grade 12.
- 2 years’ technical and/ call center experience essential.
- Previous experience in vehicle tracking industry.
- Must be alert and have the ability to think on their feet.
- Excellent problem-solving skills.
- Must be self-motivated and reliable.
**Skills and Attributes**:
- Strong administrative skills.
- Excellent verbal and communication skills.
- Attention to detail.
- Multitasking.
**Job Types**: Full-time, Permanent
COVID-19 considerations:
- Temperature screenings.
- Social distancing guidelines in place.
- Sanitizing, disinfecting, or cleaning procedures in place.
**Education**:
- High School (matric) (required)
**Experience**:
- technical and call center: 2 years (required)
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