Administrator: Installations

3 weeks ago

Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose

Accurate administrative function for the installation of New Business and Benefit Improvements, according to relevant
service level agreements, onto the Momentum Corporate operating system. The purpose of which is to allow effective
execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving
overall client experienc
Requirements
- Matric or related qualification
- 3 years of related experience (employee benefits)
- Orbit experience preferable
Duties & Responsibilities
- Receive, manage and assemble data to determine the accuracy of information to be loaded onto the system.
- Timeously liaise with relevant stakeholders to obtain information to allow scheme installations/benefit improvement
to the system within SLA.
- Accurate installation of New Business and Benefit Improvements to the operating system within SLA.
- Liaise with internal and external stakeholders in respect of data loaded to the system to obtain client approval
and/or changes required
- Accurately completing the first reconciliation of newly installed schemes to allow the first contributions to be banked.
- Accurate and timeous handover to administration teams to allow a seamless transition for clients, thereby
enhancing the overall client experience.
- Self-management of personal and work queues and administrative related processes stemming from new
installations or benefit improvements.
- Dealing with client requests in a competent, efficient and professional manner.
- In conjunction with the Administration Manager be accountable for the coordination of service delivery both
internally and externally.
- Support the Administration Manager that enables efficient and effective client service.
- Ensuring all risks are mitigated and escalated where necessary.
- Effectively utilizing IT systems to ensure accuracy of documentation.
- Maintaining broad product knowledge to effectively and accurately respond to customer complaints.
- Contribute to the process of developing client service standards to ensure clients receive clear and accurate
information and are kept informed at all times.
- Make recommendations to improve client service and fair treatment of clients.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides
exceptional client experience.
in an area of specialization.
- Positively influence and manage change and offer specialist support where required.
- Participate and contribute to a culture of work-centric thinking, productivity, service delivery and quality
management.
- Take ownership for driving career development.
Competencies
- High level of written and verbal communication skills
- Ability to work autonomously
- Strong organizational skills
- Commercial thinking and business acumen
- Client commitment
- Collaboration
- Self-awareness and insight
- Diversity and inclusiveness
- Interpersonal Relationship

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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