Club General Manager

6 months ago

Cape Town, South Africa Africa Padel Full time

_WESTERN CAPE REGION - Camps Bay_

Why be ordinary when you can be **EXTRA-ORDINARY** and work for South Africa's fastest growing padel consortium, **AFRICA PADEL**, serving up a feast of a new kind of tennis that is revolutionizing the health and fitness sector both locally and internationally

Africa Padel has brought the world’s fastest-growing sport - played in over 90 countries and by more than 18 million people - to the African continent and were on the search for talented individuals that are always willing to exceed expectations while having fun doing so.

**The role**:
**Club General Manager - Camps Bay, Cape Town, Western Cape**

Department: Operations

Line Manager: National Operations Manager

**Purpose of the position**:
The Club General Manager is responsible for overseeing all aspects of the day-to-day operations of a sport padel club. This role involves managing staff, maintaining facilities and equipment, developing, and implementing business strategies, and ensuring excellent customer service to clients.

**Responsibilities**:

- Develop and implement business strategies to ensure the growth and success of the club.
- Hire, train, and manage staff to ensure excellent customer service and high-quality court maintenance.
- Develop and maintain relationships with clients, responding to inquiries and concerns in a professional and timely manner.
- Monitor financial performance, manage budgets, and ensure accurate record-keeping and reporting.
- Collaborate with other staff members to ensure that all activities at the facility run smoothly and efficiently.
- Stay up to date with industry operators to ensure that the club remains competitive and relevant.
- Ensure that all operations are carried out in compliance with established procedures, policies and rules and regulations.
- Plan and execute community engagement initiatives to enhance the club's reputation and foster a sense of belonging.
- Act as a brand ambassador, promoting the club's values and initiatives within the local padel community.
- Build and maintain effective relationships with stakeholders, including investors, sponsors, and suppliers.
- Collaborate with stakeholders to identify opportunities for growth, sponsorship, and partnerships.
- Ensure timely and transparent communication with stakeholders regarding club operations and performance.
- Oversee all club operations, including staff management, facility maintenance, scheduling, and event coordination.
- Monitor key performance indicators and implement strategies to achieve financial and operational targets.
- Maintain a strong presence within the club, ensuring a welcoming and inclusive environment for all members and guests.
- Act as the primary point of contact for members, addressing inquiries, concerns, and feedback promptly and professionally.
- Regularly attend and participate in club events, tournaments, and meetings.
- Develop and execute sales and marketing strategies to drive membership growth, court bookings, and revenue generation.
- Provide strong leadership and guidance to the club's staff, fostering a positive and productive work culture.
- Set clear performance expectations, provide ongoing feedback, and facilitate professional development opportunities for the team.
- Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
- Demonstrate excellent organizational and time management skills, effectively prioritizing tasks and managing competing demands.
- Display strong problem-solving abilities, making sound decisions in a fast-paced environment.
- Foster a collaborative and cohesive team environment, encouraging teamwork and open communication.
- Exhibit a genuine passion for padel and a deep understanding of the sport and its nuances.
- Continuously seek ways to enhance the club's offerings, ensuring an exceptional experience for members and guests.

**Skills & competencies required**:

- Qualification in business administration, sports management, or a related field (preferred).
- Proven experience in a management or leadership role within the sports, recreation, or hospitality industry
- Computer Literacy
- Microsoft Word, Excel, Outlook
- Financial Management (basic)
- 2 - 3 years management/sales experience
- Customer service experience
- Excellent interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
- Track record in achieving financial targets and driving business growth

**Other competencies**:

- Fitness orientated and presentable to complement the company's products and services
- Results driven
- The inherent ability to take initiative when presented with challenges in the workplace or ad hoc tasks
- Effective self-management
- Exemplary verbal and written command of the English language
- Customer centric mind set
- Team leadership
- Attention to detail
- Quality management
- Health and fitness industry knowledge

**Up for the challenge? Ready to earn while YOU play?

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